LTSS Service Coordinator Polk County IA (Field-Based)

Elevance Health, Inc.; West Des Moines (IA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Elevance Health seeks a LTSS Service Coordinator based in Polk County, IA. This field-based role travels to client sites with occasional office attendance, coordinating person-centered plans and integrated care across PH/BH/LTSS needs in accordance with state and contract requirements.

The role emphasizes assessments, coordination with the care team, and ensuring comprehensive support plans. A BA/BS degree and 2 years of social work experience are required, with travel as needed.

Qualifications

• BA/BS degree required.
• Minimum of 2 years of experience working with a social work agency or equivalent background.
• Education/experience requirements may vary by state law and contract requirements.

Responsibilities

• Perform face-to-face program assessments using predefined questions to identify needs and coordinate LTSS/IDD, BH or PH needs.
• Coordinate and manage members' waiver cases as the single point of contact with clinical teams.
• Document goals and care plans with the member and care team, including caregivers and physicians.
• Identify members who could benefit from alternative levels of service or other waiver programs.
• Assist in training new staff and participate in process improvement initiatives.
• Submit utilization/authorization requests and report critical incidents to relevant parties.

Education

BA/BS degree

BA/BS degree field of study in health care related field

Job description

Elevance Health seeks a LTSS Service Coordinator based in Polk County, IA. This field-based role travels to client sites with occasional office attendance, coordinating person-centered plans and integrated care across PH/BH/LTSS needs in accordance with state and contract requirements.

The role emphasizes assessments, coordination with the care team, and ensuring comprehensive support plans. A BA/BS degree and 2 years of social work experience are required, with travel as needed.