Field LTSS Care Coordinator

Elevance Health, Inc.; Urbandale (IA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Elevance Health is seeking a LTSS Service Coordinator to support individuals in specialized programs across a defined caseload. This field-based role involves direct engagement, assessments, and the development of a Person Centered Support Plan (PCSP) with the member and care team.

The position focuses on coordinating LTSS/IDD, BH, and PH needs, interfacing with Medical Directors and interdisciplinary teams to create integrated care plans. Travel to client sites is required.

Qualifications

• BA/BS degree required.
• Minimum 2 years of experience with a social work agency or equivalent background.
• Education/experience may vary by state law and contract requirements.

Responsibilities

• Perform face-to-face program assessments for LTSS/IDD, BH, and PH needs.
• Identify members with potential clinical health care needs and coordinate with the clinical team as the single point of contact.
• Manage non-clinical needs of members to ensure efficient utilization of LTSS.
• Document short- and long-term service goals with the member and care team.
• Identify members who may benefit from alternative levels of service or other waiver programs.
• Possibly mentor or train new staff and participate in process improvement.
• Submit utilization/authorization requests with supporting documentation.
• Report critical incidents to state and county agencies.
• Assist with member appeals, grievances, and state audits.

Skills

Motivational interviewing

Face-to-face assessments

Interpersonal skills

Communication

Education

BA/BS degree

Job description

Elevance Health is seeking a LTSS Service Coordinator to support individuals in specialized programs across a defined caseload. This field-based role involves direct engagement, assessments, and the development of a Person Centered Support Plan (PCSP) with the member and care team.

The position focuses on coordinating LTSS/IDD, BH, and PH needs, interfacing with Medical Directors and interdisciplinary teams to create integrated care plans. Travel to client sites is required.