LS Retail Support Consultant | £50,000 | Remote

Pearson Carter Limited; United States; Remote; USD 60,000 - 73,000; Full time

Benefits offered by this job

Fully remote working

Growing Dynamics Partner

Career development

Job summary

Pearson Carter Limited is seeking an LS Central Support Consultant to join a growing Dynamics partner. The role focuses on supporting Retail ERP environments, resolving ERP issues, and delivering strong customer service across Dynamics 365 BC/NAV and LS Central.

You will work remotely with UK customers, handle incidents end-to-end and contribute to system enhancements while building lasting relationships with clients.

Qualifications

• Experience with Microsoft Dynamics 365 Business Central or NAV.
• Practical knowledge of LS Central, LS Retail or comparable retail platforms.
• Understanding of retail processes including POS, inventory, stock management and purchasing.

Responsibilities

• Taking ownership of customer support requests across Dynamics 365 Business Central and LS Central.
• Resolving functional issues involving retail operations, POS and back-office processes.
• Supporting customers with stock control, inventory movements, purchasing and sales transactions.
• Identifying causes of system problems and recommending practical solutions.
• Managing incoming incidents through to resolution while communicating with customers.

Skills

Dynamics 365 BC

LS Central/LS Retail

Retail processes

ERP issues

Customer communication

Analytical skills

Tools

LS Central

Dynamics 365 BC

Dynamics NAV

Job description

LS Central Support Consultant – £50,000 – Remote

Location: Fully Remote (UK)
Salary: Up to £50,000
Position: Permanent

Are you experienced in supporting Microsoft Dynamics 365 Business Central and LS Central within retail environments? We're working with an established Microsoft Dynamics Partner that is expanding its support team and looking to bring in an experienced consultant with a strong understanding of retail ERP systems. This is an opportunity to work with a variety of customers, take ownership of functional challenges and play a key role in helping businesses improve the way they use their Microsoft Dynamics and retail solutions.

The Role

You’ll be responsible for supporting customers with their day-to-day ERP requirements, investigating functional issues and ensuring their retail systems operate effectively.

Working alongside experienced consultants and developers, you'll have the opportunity to tackle complex support cases, contribute to system enhancements and build long-term relationships with customers.

What You’ll Be Doing

• Taking ownership of customer support requests across Dynamics 365 Business Central and LS Central.


• Resolving functional issues involving retail operations, point-of-sale systems and back-office processes.


• Supporting customers with stock control, inventory movements, purchasing and sales transactions.


• Identifying the causes of system problems and recommending practical solutions.


• Managing incoming incidents through to resolution while maintaining clear communication with customers.

What We’re Looking For

• Hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV.


• Practical knowledge of LS Central, LS Retail or comparable retail management platforms.


• Understanding of retail processes, including POS operations, inventory, stock management and purchasing.


• Experience investigating and resolving ERP application issues.


• Ability to communicate effectively with customers and manage competing priorities.


• Strong analytical skills and a proactive approach to problem-solving.

What’s on Offer?

• Salary up to £50,000


• Fully remote working


• Opportunity to work with a growing Microsoft Dynamics Partner.


• Exposure to a range of retail businesses and ERP environments.


• Long-term career development within the Microsoft Dynamics ecosystem.


• Collaborative team environment with opportunities to expand your functional expertise.