Senior BC Support consultant

Pearson Carter Limited; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

Pearson Carter Limited is recruiting a 3rd Line D365 Business Central Support Consultant to join their team. You will be the go-to person for advanced BC issues, working closely with customers, developers and technical teams.

This role combines technical support with consultancy and development projects, offering exposure to complex Business Central environments and multiple customer-facing initiatives.

Qualifications

• Experience with D365 Business Central / NAV and ERP support at 2nd or 3rd line.
• Strong troubleshooting and problem-solving skills.
• Experience with system enhancements and customer-facing projects.

Responsibilities

• Act as escalation point for complex D365 Business Central / NAV issues.
• Perform advanced troubleshooting and root-cause analysis.
• Manage high-priority incidents and deliver long-term solutions.
• Support system enhancements, configuration changes and minor developments.
• Work directly with customers to gather requirements.
• Collaborate with developers and third-party suppliers.

Skills

D365 Business Central

ERP Support

Troubleshooting

Customer-facing

Tools

Microsoft Dynamics NAV/Business Central

Job description

D365 Business Central Senior Support Consultant £50,000

THE OPPORTUNITY

Pearson Carter is working with an established Microsoft Dynamics specialist looking for an experienced 3rd Line Business Central Support Consultant to join its team.

This is an excellent opportunity for someone who enjoys solving complex technical problems while getting involved in consultancy, system enhancements and customer-facing projects.

You’ll be the go-to person for advanced Business Central issues, working closely with customers, developers and technical teams.

THE ROLE

• Act as the escalation point for complex D365 Business Central / NAV support issues

• Perform advanced troubleshooting and root cause analysis

• Manage high-priority incidents and deliver long-term solutions

• Support system enhancements, configuration changes and minor developments

• Work directly with customers to gather requirements

• Collaborate with developers and third-party suppliers

THE CANDIDATE

• Strong D365 Business Central / NAV experience

• Background in 2nd / 3rd Line ERP Support

• Excellent troubleshooting and problem-solving skills

• Experience with Business Central configuration and system enhancements

• Strong customer-facing and stakeholder management skills

THE OFFER

Salary: Up to £50,000

Exposure to complex Business Central environments

Opportunity to combine technical support with consultancy and development projects

Involvement in system improvements and customer enhancements