LS Central & Dynamics Support Desk Analyst

Remote; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Home office stipend

Internet allowance

Gym & wellness allowance

Flexible work arrangement

Certification reimbursement

Team events

Job summary

Logoslabs seeks an LS Central Support Desk Analyst to provide first- and second-level application support for LS Central and Microsoft Dynamics 365 Business Central. You will resolve incidents, fulfill service requests, and troubleshoot functional issues while delivering timely, professional customer support.

This role targets individuals with experience in application support or service desks and a strong desire to develop ERP knowledge across retail and hospitality contexts.

Qualifications

• Experience in an application support, service desk, or customer support role.
• Strong problem-solving and analytical capabilities.
• Ability to diagnose and troubleshoot functional issues.
• Experience managing multiple support tickets and competing priorities.
• Familiarity with service management or ticketing tools.
• Willingness to develop functional knowledge of LS Central and Business Central.

Responsibilities

• Act as a primary contact for customer support requests related to LS Central.
• Log, triage, investigate, and resolve incidents and service requests within SLAs.
• Diagnose functional issues within LS Central and Dynamics 365 Business Central.
• Escalate complex issues to senior analysts or development teams when required.
• Maintain clear, professional communication with customers regarding issue progress and resolution.
• Support day-to-day LS Central operations, including configuration changes and data fixes.
• Create and maintain knowledge base articles and runbooks.
• Contribute to process improvements to enhance system stability and customer experience.
• Assist in transitioning projects into Business-as-Usual support.

Skills

Customer support

Incident resolution

Troubleshooting

Communication

Prioritization

Education

Bachelor's degree or equivalent in IT/Business

Tools

LS Central

Microsoft Dynamics 365 Business Central

ITIL knowledge

Job description

Logoslabs seeks an LS Central Support Desk Analyst to provide first- and second-level application support for LS Central and Microsoft Dynamics 365 Business Central. You will resolve incidents, fulfill service requests, and troubleshoot functional issues while delivering timely, professional customer support.

This role targets individuals with experience in application support or service desks and a strong desire to develop ERP knowledge across retail and hospitality contexts.