Dynamics 365 Business Central Support Consultant

Shape IT Recruitment; United States; Remote; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Fully remote

Career development

Microsoft Partner exposure

Job summary

We are partnered with a well-known Microsoft Partner hiring a Dynamics 365 Business Central Support Consultant for a fully remote role in the United Kingdom. You will provide functional support, troubleshoot issues, help end users, and contribute to the ongoing optimization of the Business Central environment.

You will work closely with stakeholders and technical teams, handling incidents, updates, testing and knowledge transfer to users, with a focus on Finance, Sales, Purchasing and Inventory

Qualifications

• Commercial experience supporting Microsoft Dynamics 365 Business Central.
• Understanding of Business Central functionality and business processes.
• Experience troubleshooting functional issues and supporting end users.
• Strong problem-solving and communication skills.
• Ability to manage competing priorities and work independently in a remote environment.
• Experience with ERP systems, user training, testing or system improvements would be advantageous.

Responsibilities

• Provide day-to-day functional support for Microsoft Dynamics 365 Business Central.
• Troubleshoot and resolve system issues, user queries and incidents.
• Support users across core Business Central modules, including Finance, Sales, Purchasing and Inventory.
• Investigate recurring issues and identify opportunities for system and process improvements.
• Manage support tickets, prioritising incidents according to business impact.
• Assist with system updates, testing and the implementation of new functionality.
• Liaise with developers and third-party partners to resolve more complex technical issues.
• Maintain system documentation and provide guidance and training to end users.

Skills

Dynamics 365 BC

End-user support

Troubleshooting

Communication

Job description

We're working with a well-known Microsoft Partner looking to hire a Dynamics 365 Business Central Support Consultant to join their team on a fully remote basis.

This is an excellent opportunity for an experienced Business Central professional who enjoys troubleshooting issues, supporting end users and ensuring the smooth day-to-day running of a core business system.

The Role

You'll be responsible for providing functional support across Microsoft Dynamics 365 Business Central, helping users resolve issues, investigating system problems and identifying opportunities to improve processes and system performance.

Working closely with internal stakeholders and technical teams, you'll play a key role in maintaining the effectiveness of the Business Central environment.

Key Responsibilities

• Provide day-to-day functional support for Microsoft Dynamics 365 Business Central.
• Troubleshoot and resolve system issues, user queries and incidents.
• Support users across core Business Central modules, including Finance, Sales, Purchasing and Inventory.
• Investigate recurring issues and identify opportunities for system and process improvements.
• Manage support tickets, prioritising incidents according to business impact.
• Assist with system updates, testing and the implementation of new functionality.
• Liaise with developers and third-party partners to resolve more complex technical issues.
• Maintain system documentation and provide guidance and training to end users.

About You

• Commercial experience supporting Microsoft Dynamics 365 Business Central.
• A good understanding of Business Central functionality and business processes.
• Experience troubleshooting functional issues and supporting end users.
• Strong problem-solving and communication skills.
• The ability to manage competing priorities and work independently in a remote environment.
• Experience with ERP systems, user training, testing or system improvements would be advantageous.

What's on Offer?

• Salary of £45,000–£50,000.
• Fully remote working.
• The opportunity to develop your expertise within the Microsoft Dynamics 365 ecosystem.
• A role where you can make a tangible impact on system performance and the wider business.