LPN Intake Coordinator

Davita Inc.; West Orange (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in home health services is seeking an LPN Intake Coordinator to manage incoming referrals and coordinate care information. This role is vital in liaising between patients, physicians, and the Intake Team, ensuring effective communication and service delivery. Candidates should have current LPN licensure and experience in medical office procedures.

Qualifications

• At least one (1) year of experience in medical office procedures or intake.
• Valid Driver's License and access to reliable transportation.

Responsibilities

• Answer phones and triage calls to the Intake Team.
• Obtain demographic and clinical information from clients.
• Educate patients and families about home health services.

Skills

Communication

Patient Education

Analytical Skills

Medical Office Procedures

Education

Current LPN licensure in the state of practice

CPR Certification

Job description

Summary

The LPN Intake Coordinator receives and analyzes incoming referral and order calls.

Pay Rate: $33 - $35 hourly, depending on experience

Responsibilities:

1. Answer phones and appropriately triage calls to the Intake Team.
2. Communicate patient/referral information effectively to the appropriate Intake staff and branches.
3. Obtain demographic and clinical information from clients, physicians, and referral sources to compile referrals.
4. Coordinate communication of referral information with the Intake Specialist RN.
5. Maintain a call log for all incoming calls.
6. Fax signed referrals to the appropriate offices, DME, private duty, etc.
7. Verify new referring physician licenses on department referrals.
8. Research coverage or pay sources for each referral, including verifying commercial policies and HIQA.
9. Obtain authorizations for visits from insurance or Medicaid for EPSDT patients as appropriate, and update case managers on patient status and additional visit needs.
10. Educate prospective patients, families, physicians, and hospitals about available home health services.
11. Serve as a liaison between clinical and marketing staff.
12. Participate in annual in-service training programs.
13. Manage patient ping feeds in applicable markets.
14. Disseminate patient ping data to the appropriate care managers, clinicians, or sales representatives.
15. Perform other duties as assigned.

Education and Experience:

• Current LPN licensure in the state of practice.
• Valid Driver's License, vehicle insurance, and access to reliable transportation.
• CPR Certification.
• At least one (1) year of experience in medical office procedures or intake.

Company Overview:

LHC Group is an Equal Employment Opportunity employer. Qualified applicants will be considered without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics under applicable laws.

We offer comprehensive benefits supporting your physical and emotional wellbeing. Review our benefits here: https://bit.ly/LHCGBenefits

As part of the LHC Group family, we are committed to high-quality, cost-effective care across various services, including home health, hospice, and inpatient care, driven by our mission: It's all about helping people.