LPN Intake Coordinator

LHC Group, Inc.; West Orange (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated LPN Intake Coordinator to join their team. In this vital role, you will receive and analyze incoming referral and order calls, ensuring effective communication between patients, families, and healthcare providers. Your expertise will help coordinate essential patient information and facilitate a seamless intake process. This position offers the opportunity to make a meaningful impact on patient care while working in a supportive environment that values diversity and inclusion. If you are passionate about helping others and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Must have current LPN licensure and CPR certification.
• Minimum of one year experience in medical office procedures.

Responsibilities

• Answer phones and triage calls to the Intake Team effectively.
• Educate patients and families on available home health services.

Skills

Patient Communication

Referral Coordination

Medical Office Procedures

Insurance Verification

LPN Licensure

Education

Current LPN Licensure

CPR Certification

Experience in Medical Office Procedures

Job description

Summary

The LPN intake coordinator receives and analyzes incoming referral and order calls.

Responsibilities

• Answers phones and appropriately triages phone calls to Intake Team.
• Effectively communicates patient/referral information to appropriate Intake staff and branches.
• Obtains demographic and clinical information from clients, physician’s office and other referral sources to compile referrals.
• Coordinates communication of referral information with Intake Specialist RN.
• Maintains a call log for all incoming calls.
• Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc.
• Verifies new referring physician licenses on referrals taken in department.
• Researches coverage or pay source for each referral. Verifies commercial policies and HIQA.
• Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate. Updates insurance case manager on patient status and need for additional visits throughout the episode of care.
• Educates prospective patients, families, physicians, and hospitals regarding home health services available.
• Serves as a liaison between clinical and marketing staff.
• Attends and participates in annual in-service training programs.
• Manages patient ping feed throughout the day, in applicable markets.
• Disseminates patient ping data to appropriate Patient Care Manager, field clinician(s), or sales representative, in applicable markets.
• Any other duties as assigned.

Education and Experience

License Requirements

• Current LPN licensure in state of practice.
• Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation.
• CPR Certification required.
• Minimum of one (1) year experience in medical office procedures/intake.

Company Overview

LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.

At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: https://bit.ly/LHCGBenefits

Patient Care is a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.