LPN, Intake Coordinator - Per Diem

Holy Name Medical Center; Hackensack (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading medical center in Hackensack is seeking a Home Care Intake Coordinator to manage referrals and ensure the initiation of Home Care services. The role requires strong communication and organizational skills, along with the ability to interact effectively with patients and healthcare providers. This position is essential for coordinating patient care and ensuring smooth communication between various stakeholders.

Qualifications

• 1-3 years Home Care Experience required.
• Intake Data Entry Experience preferred.

Responsibilities

• Triage all incoming communications for Home Care services.
• Evaluate referrals for Home Care including insurance verification.
• Serve as liaison between referral sources and patients.

Skills

Communication

Organizational Skills

Customer Service

Data Entry

Education

Trade/Vocational School Graduate of an accredited LPN program

Job description

Location: Hackensack, NJ, United States
Date Posted: May 16, 2025

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through graduate medical education, a Pharmacy Residency Program, and our Institute for Simulation Learning. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.


A Brief Overview

The Home Care Intake Coordinator is responsible for triaging all incoming communications in order to obtain referrals necessary for the initiation of Home Care services and their successful reimbursement. The intake process includes but not limited to the the verification of insurances, service location, ordered services and entering the referral data.


What you will do

• The ability to comprehend spoken and written English, to communicate with clarity both verbally and in written English, work independently, good organizational skills, good documentation skills, ability to use a telephone and operate a computer.
• Non-combative and consistent behavior, ability to appropriately interact with various patient populations, staff and providers.
• Evaluates referrals for Home Care including insurance verification, service location, skilled care ordered and homebound status.
• Incorporates the clinical history, physiological and psychosocial of patients into the evaluation of a referral to insure the appropriateness of the referral.
• Serves as liaison between referral sources (i.e. Hospital/Rehab staff, Provider Offices) and/or patients/families regarding the status of patient referrals and patient discharges.
• Consults with Lead Intake Coordinator or designee to verify a safe and coordinated discharge plan.
• Interprets Home Care policies to patients, hospital staff, and referral sources
• Respond to all incoming forms of communication (faxes, web portals, calls) and triages clinical calls appropriately. Make appropriate communication to obtain referral and/or provide information for alternative community resources.
• Provides phone support to field staff including making patient calls for scheduling confirmations and changes
• Participates in educational activities, interdepartmental meetings and committees
• Responds to telephone inquiries regarding information about home care services, makes appropriate calls to obtain referral and/or provides information for alternative community services
• Accepts and completes additional responsibilities as directed

Education Qualifications

• Trade/Vocational School Graduate of an accredited LPN program required

Experience Qualifications

• 1-3 years Home Care Experience required and
• Intake Data Entry Experience preferred

Knowledge, Skills, and Abilities

• Computer Skills & Accurate Data Entry
• Telephone Communication Skills
• Customer Service Skills
• Mutli-Tasker & Task Oriented

Licenses and Certifications

• LPN - Licensed Practical Nurse - State Licensure New Jersey LPN License upon hire required and

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.