Loyalty Strategy & Growth Lead

Nordstrom, Inc.; Seattle (WA); On-site; USD 94,000 - 155,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. seeks a senior program leader to own loyalty program strategy and outcomes, driving engagement, retention, and financial goals.

You will own measurable results for enrollment, customer satisfaction, trips, spend, and program profitability. The role requires 5+ years in program management or strategy, a Bachelor’s degree with MBA a plus, strong quantitative and storytelling skills, and the ability to partner across product, tech, ops, marketing, and store teams to design tests and

Qualifications

• Bachelor’s degree required; MBA or relevant master’s degree a plus.
• 5+ years of experience in program management, management consulting, corporate strategy, or finance.
• Experience working on consumer loyalty programs is a plus with demonstrated strategy advisory capabilities.
• Strong quantitative skills and ability to build models from diverse data sources.
• Strong strategic storytelling and presentation development skills.
• Excellent interpersonal, verbal, and written communication abilities.
• Ability to develop project plans and independently manage execution.
• Ability to collaborate with internal and external partners at all levels.
• Ability to navigate ambiguity and translate ideas into action.
• Strategic mindset with interest in retail and understanding of industry dynamics.
• Proficiency in Excel and PowerPoint.

Responsibilities

• Serve as subject matter expert on assigned loyalty programs and advise on benefit design.
• Own measurable outcomes for enrollment, customer satisfaction, trips, spend, and profitability.
• Leverage customer insights, market trends, and competitive intel to inform design.
• Own semi-annual learning agenda and investment plan for assigned programs.
• Lead end-to-end test design, delivery, and measurement for assigned programs.
• Drive program timelines across cross-functional workstreams and resolve dependencies.
• Collaborate with product, tech, analytics, finance, marketing, ops, and store teams.
• Craft and communicate strategy and results to stakeholders and executives.
• Proactively surface risks, tradeoffs, and opportunities to leadership.

Skills

Quantitative analysis

Strategic storytelling

Communication skills

Cross-functional collaboration

Analytical thinking

Problem solving

Excel

PowerPoint

Education

Bachelor's degree

MBA or relevant master’s degree

Tools

Excel

PowerPoint

Job description

Nordstrom, Inc. seeks a senior program leader to own loyalty program strategy and outcomes, driving engagement, retention, and financial goals.

You will own measurable results for enrollment, customer satisfaction, trips, spend, and program profitability. The role requires 5+ years in program management or strategy, a Bachelor’s degree with MBA a plus, strong quantitative and storytelling skills, and the ability to partner across product, tech, ops, marketing, and store teams to design tests and