Loyalty & Rewards Risk & Controls Director

Truist; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Truist is seeking the Loyalty and Rewards Director of Program Integrity and Risk Execution to anchor the control environment for the Relationship Rewards program, ensuring integrity, compliance and effective execution across design, build, launch and ongoing operations.

The role serves as primary liaison between the Loyalty and Rewards, LRC, Fair Lending, Digital and Technology, translating requirements into actionable specifications and leading governance, risk assessment and remediation

Qualifications

• Bachelor’s degree in business or related field.
• Ten years of experience in risk management, compliance, controls, or operations within financial services.
• Demonstrated experience designing, implementing, and monitoring controls within a product, program, or platform environment.
• Strong understanding of enterprise risk frameworks, compliance standards, and Fair Lending requirements.
• Ability to translate control requirements into operational and technical execution across Digital and Technology teams.
• Strong communication and collaboration skills with the ability to influence both technical and non‑technical stakeholders.
• Ability to travel, occasionally overnight.

Responsibilities

• Design, implement, and maintain a comprehensive control framework for the Relationship Rewards program, aligned with enterprise risk, compliance, and Fair Lending standards.
• Serve as the primary point of contact between the Loyalty and Rewards team and LRC, Fair Lending, Digital, and Technology partners for control design, execution, and issue management.
• Proactively identify, assess, and mitigate risks across the program lifecycle, including program design, build, testing, launch, and ongoing execution.
• Ensure required controls are embedded directly into program requirements, system builds, operating processes, and servicing workflows, with clear traceability across impacted teams and platforms.
• Translate control and compliance requirements into actionable business and technical specifications, partnering with Technology and Digital teams to ensure feasibility and adherence.
• Monitor build and enhancement execution to validate that control requirements are implemented as designed and operating effectively.
• Lead control validation activities during testing, readiness reviews, and program launches, confirming issues are remediated prior to go-live.
• Establish governance routines and reporting to track control performance, issue status, remediation progress, and overall compliance health.
• Coordinate launch readiness and ongoing assessments to ensure operational preparedness, documentation completeness, and sustained control effectiveness.
• Collaborate with Product, Analytics, Change Delivery, and Transformation teams to integrate controls into business processes and operating models.
• Facilitate control design workshops, reviews, and documentation sessions to ensure shared understanding and consistent execution across stakeholders.
• Create an inclusive, engaging, and energizing team environment, aligned with the Truist Purpose, Mission and Values, that empowers teammates to learn, grow, and have meaningful careers. Execute on managerial responsibilities and strategic priorities with excellence in a timely manner creating a differentiated experience to ensure areas of focus are operationalized throughout the team at all levels.
• Attract, retain and promote top talent and build a robust slate of credible successors for key leadership positions and opportunities across Truist.

Skills

Risk management

Compliance

Controls design

Stakeholder collaboration

Communication

Microsoft Office

Education

Bachelor’s degree in business

Tools

Microsoft Office

Job description

Truist is seeking the Loyalty and Rewards Director of Program Integrity and Risk Execution to anchor the control environment for the Relationship Rewards program, ensuring integrity, compliance and effective execution across design, build, launch and ongoing operations.

The role serves as primary liaison between the Loyalty and Rewards, LRC, Fair Lending, Digital and Technology, translating requirements into actionable specifications and leading governance, risk assessment and remediation