Loyalty & Rewards Program Integrity Director

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 140,000 - 195,000; Full time

Benefits offered by this job

Benefits package

Vacation & paid holidays

401k plan

Job summary

Truist Financial Corporation in the United States is seeking a Loyalty and Rewards Director of Program Integrity and Risk Execution. This role anchors the control environment for the Relationship Rewards program, ensuring integrity, compliance, and effective execution across design, build, launch, and ongoing operations.

acting as primary liaison between Loyalty and Rewards and LRC, Fair Lending, Digital, and Technology partners.

Qualifications

• Bachelor’s degree in business, or related field, or equivalent combination of education and experience.
• Ten years of experience in risk management, compliance, controls, or operations in financial services.
• Experience designing, implementing, and monitoring controls in product or platform environments.
• Understanding of enterprise risk frameworks, compliance standards, and Fair Lending requirements.
• Ability to translate control requirements into operational execution across Digital and Tech teams.
• Strong communication and collaboration skills to influence technical and non-technical stakeholders.
• Proficiency in basic Microsoft Office applications.
• Ability to travel occasionally overnight.

Responsibilities

• Design, implement, and maintain a comprehensive control framework for the Relationship Rewards program.
• Serve as primary liaison between Loyalty and Rewards, LRC, Fair Lending, Digital, and Technology partners.
• Identify, assess, and mitigate risks across program lifecycle.
• Embed controls into program requirements, systems, processes, and workflows with traceability.
• Translate control requirements into actionable specifications for technology teams.
• Monitor build and enhancement execution to ensure controls operate as designed.
• Lead control validation during testing, readiness reviews, and launches.
• Establish governance and reporting on control performance and remediation.
• Coordinate launch readiness and ongoing assessments for operational preparedness.
• Collaborate with Product, Analytics, Change Delivery, and Transformation teams to integrate controls.
• Facilitate control design workshops and documentation sessions.
• Develop an inclusive team environment aligned with Truist values and leadership priorities.
• Attract and retain top talent and build credible successors for leadership roles.

Skills

Risk management

Compliance

Controls design

Cross-functional collaboration

Communication skills

Stakeholder influence

MS Office

Education

Bachelor’s degree in business or related field

Job description

Truist Financial Corporation in the United States is seeking a Loyalty and Rewards Director of Program Integrity and Risk Execution. This role anchors the control environment for the Relationship Rewards program, ensuring integrity, compliance, and effective execution across design, build, launch, and ongoing operations.

acting as primary liaison between Loyalty and Rewards and LRC, Fair Lending, Digital, and Technology partners.