Loyalty Rewards Concierge

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Arizona Charlie's, LLC in Las Vegas is seeking a True Rewards Representative to support the True Rewards department by delivering exceptional guest service and promoting membership benefits.

You will enroll new members, handle inquiries, process player cards and vouchers, and share information on promotions while maintaining accuracy and a friendly demeanor in a fast-paced casino environment.

Qualifications

• 6 months of prior guest service or casino experience preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to input information using a moderately complex computer system.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Enroll new members and explain benefits such as cashback, promotions, and player incentives.
• Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets.
• Review daily event calendar to stay informed on current activities, offers, and property promotions.
• Respond to guest questions, complaints, and discrepancies related to True Rewards accounts.
• Maintain a clean and organized work area.
• Greet and thank guests in a friendly, professional manner; use names and eye contact.
• Offer information on casino property events, promotions, and services.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned

Skills

Customer service

Communication

Teamwork

Detail-oriented

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Arizona Charlie's, LLC in Las Vegas is seeking a True Rewards Representative to support the True Rewards department by delivering exceptional guest service and promoting membership benefits.

You will enroll new members, handle inquiries, process player cards and vouchers, and share information on promotions while maintaining accuracy and a friendly demeanor in a fast-paced casino environment.