Loyalty Club Concierge

SAHARA Las Vegas; Las Vegas (NV); On-site; USD 32,000 - 45,000; Full time

Job summary

SAHARA Las Vegas is seeking a Loyalty Club Representative to assist guests with enrollment, explain benefits, and issue loyalty cards. You will input member data, issue comps based on guidelines, and maintain professional service in a high-end hospitality setting.

The role requires strong communication, time management, and teamwork, with a focus on guest satisfaction. A Nevada gaming license and Alcohol Awareness Card are required before entry, and you must be 21+.

Qualifications

• Customer service experience required (2+ years preferred).
• High School Diploma or equivalent is required.
• Ability to communicate effectively in English, both written and verbal.
• Professional demeanor and attire at all times.
• Strong interpersonal and organizational skills.
• Ability to work independently with minimal supervision and in a team.
• Experience in high-end luxury gaming or hospitality is desired.
• Proven ability to resolve guest conflicts; escalate to management when needed.
• Must have or obtain a Nevada Gaming License and Alcohol Awareness Card before starting.
• Must be 21 years or older.

Responsibilities

• Enrolls and creates new member accounts in a friendly, professional manner.
• Inputs all player information into the database and issues Loyalty Club cards.
• Explains the program and benefits to guests.
• Evaluates members' play and issues comps per Loyalty Club guidelines.
• Performs other duties as assigned in accordance with policies and procedures.

Skills

Customer service

English communication

Interpersonal skills

Time management

Teamwork

Independent work

Conflict resolution

Motivation & relationships

Professional demeanor

Strong organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

SAHARA Las Vegas is seeking a Loyalty Club Representative to assist guests with enrollment, explain benefits, and issue loyalty cards. You will input member data, issue comps based on guidelines, and maintain professional service in a high-end hospitality setting.

The role requires strong communication, time management, and teamwork, with a focus on guest satisfaction. A Nevada gaming license and Alcohol Awareness Card are required before entry, and you must be 21+.