Rewards Card Representative

Kinsley Power Systems; Las Vegas (NV); On-site; USD 24,000 - 32,000; Full time

Job summary

Kinsley Power Systems is seeking a Loyalty Club Representative to assist guests with enrollment, explain the program benefits, and manage loyalty interactions in a luxury gaming/hospitality setting.

The role focuses on creating member accounts, inputting data, issuing Loyalty Club cards, and evaluating play for comps, while adhering to all policies and procedures and maintaining a professional demeanor.

Qualifications

• Minimum 2 years of customer service experience.
• High School Diploma or equivalent required.
• Strong English communication, both written and verbal.
• Professional demeanor and attire at all times.
• Excellent interpersonal and organizational skills.
• Ability to work independently and in a team.
• Experience in luxury Gaming or Hospitality preferred.
• Excellent time management skills.
• Proficient with computer systems (Word, Excel, Outlook) preferred.
• Nevada Gaming License and Alcohol Awareness Card required before starting.

Responsibilities

• Enrolls and creates new member accounts in a friendly and professional manner.
• Inputs all player information into the database and issues Loyalty Club cards.
• Explains the program to guests along with the benefits of the card.
• Evaluates members' play and issues comps based upon Loyalty Club guidelines.
• Performs all other duties as assigned in accordance with policies & procedures.
• Resolve guest queries and conflicts as needed.

Skills

Customer service

Communication

Interpersonal skills

Time management

Team player

Independent worker

Professionalism

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Job description

The Loyalty Club Representative is to assist guests with enrollment, redeem promotions, & explain the benefits to the member

Job Focus:

Focus is on, but not limited to the following:

• Enrolls and creates new member accounts in a friendly and professional manner
• Inputs all player information into the database and issues Loyalty Club cards
• Explains the program to guests along with the benefits of the card
• Evaluates members play and issues comps based upon Loyalty Club guidelines
• Performs all other duties as assigned
• All duties are to be performed in accordance with policies & procedures

Desired Qualifications:

• Customer Service experience 2yr.
• High School Diploma or equivalent is required
• Must have the ability to effectively communicate in English, both written and verbal forms
• A professional demeanor and attire is to be maintained at all times
• Must have strong interpersonal and organizational skills
• Ability to working independently with little to no supervision
• Must be able to perform in a team environment
• Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
• Previous experience in a high-end luxury Gaming or Hospitality environment is desired
• Must have exceptional time management skills
• An intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred
• Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
• A valid Nevada Gaming License & Alcohol Awareness Card are required and must be obtained before entering this position