Guest Experience Concierge

Arizona Charlie’s Decatur and Boulder; Tennessee; On-site; USD 28,000 - 36,000; Full time

Job summary

Arizona Charlie’s, LLC is hiring a Guest Service Representative to be the welcoming face of our property and to manage the check-in process with accuracy and warmth. You will handle front desk transactions, including payments, and contribute to accurate account postings while upholding our guest service standards.

You should bring 6 months of related experience or transferable skills, strong communication, and teamwork.

Qualifications

• 6 months of experience in a similar role or with relevant transferrable skills preferred.
• Strong guest service abilities and proven track record of delivering exceptional service.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.
• 10-key touch proficiency preferred.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Assign guest rooms in accordance with current policies and procedures
• Process guest check-outs and handle account postings accurately and efficiently
• Manage cash flow in assigned bank, including performing accurate financial transactions
• Handle special guest requests and resolve complaints to ensure complete guest satisfaction
• Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations
• Assist other departments with guest-related needs to ensure seamless service
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Skills

Guest service

Communication

Teamwork

Attention to detail

Safety mindset

10-key

English proficiency

Education

High School Diploma or equivalent

Tools

POS system

Job description

Arizona Charlie’s, LLC is hiring a Guest Service Representative to be the welcoming face of our property and to manage the check-in process with accuracy and warmth. You will handle front desk transactions, including payments, and contribute to accurate account postings while upholding our guest service standards.

You should bring 6 months of related experience or transferable skills, strong communication, and teamwork.