Guest Experience Concierge for VIP & Villa Services

Wynn Resorts, Limited; Everett (MA); On-site; USD 36,000 - 51,000; Full time

Job summary

Encore Boston Harbor in Everett, MA is seeking a friendly Guest Experience Attendant to assist guests in person and by phone, coordinating with security, housekeeping, front desk and call center while maintaining lost‑and‑found logs.

The role requires 21+ years old, MA gaming license, reliable English communication, strong organization and customer-service skills; you will help with printing, valet support, inquiries and guest requests while upholding Wynn service standards.

Qualifications

• 21 years of age or above.
• Must obtain and maintain MA Gaming Commission license.
• Minimum 1 year of guest service experience preferred.
• General computer skills and basic knowledge of Microsoft Office.
• Outstanding organizational, interpersonal and administrative skills, plus attention to detail.

Responsibilities

• Welcomes, greets, and assists guests in a professional and friendly manner.
• Answers questions from guests and staff; serves as primary contact for general resort and guest service questions.
• Maintains logs for lost and found properties; logs items until claimed, mailed, or donated.
• Assists with printing services and valet kiosk ticketing; supports guests with valet services inquiries.
• Responds to guest complaints timely and helps resolve issues.
• Balances multiple priorities and meets deadlines in high-pressure situations.

Skills

Guest service experience

English fluency

Organizational skills

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Encore Boston Harbor in Everett, MA is seeking a friendly Guest Experience Attendant to assist guests in person and by phone, coordinating with security, housekeeping, front desk and call center while maintaining lost‑and‑found logs.

The role requires 21+ years old, MA gaming license, reliable English communication, strong organization and customer-service skills; you will help with printing, valet support, inquiries and guest requests while upholding Wynn service standards.