VIP Casino Marketing Executive Host

Wynn Resorts, Limited; Everett (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

Encore Boston Harbor, operated by Wynn Resorts, Limited, seeks an Executive Host – Domestic Casino Marketing in Everett, MA. The role focuses on attracting premium and high-limit players, hosting guests, and coordinating programs to maximize guest satisfaction and repeat visits.

You will interact with high-value guests, implement departmental strategies, and work with customer-contact teams to grow the market while upholding Encore standards and service excellence.

Qualifications

• Must be 21 years of age or older.
• Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• High school diploma or equivalent; hospitality, casino or VIP services experience preferred; casino host experience preferred.
• Minimum 3 years of experience in a related role.
• Computer skills and knowledge of Microsoft Office are a plus.

Responsibilities

• Develop and coordinate programs to attract premium and high-limit players and host such guests to ensure satisfaction and repeat visits.
• Interact frequently with high-limit customers and build lasting relationships within program guidelines.
• Execute short- and long-term departmental goals, monitor effectiveness, and drive improvements.
• Verify and apply internal policies and external regulations to protect guests and the property.
• Host high-limit guests, coordinate rooms, meals, and gaming reservations, and ensure guest comfort.
• Organize special events and assist with telemarketing efforts to invite customers.

Skills

Communication skills

Relationship building

Interpersonal skills

Microsoft Office

Casino host experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Encore Boston Harbor, operated by Wynn Resorts, Limited, seeks an Executive Host – Domestic Casino Marketing in Everett, MA. The role focuses on attracting premium and high-limit players, hosting guests, and coordinating programs to maximize guest satisfaction and repeat visits.

You will interact with high-value guests, implement departmental strategies, and work with customer-contact teams to grow the market while upholding Encore standards and service excellence.