Loyalty Promotions Operations Specialist

DraftKings Inc.; Oregon; Hybrid; USD 54,000 - 68,000; Full time

Job summary

DraftKings Inc. is seeking a Loyalty Operations Associate in the United States to deliver accurate, reliable bonus offers and elevate the DraftKings Rewards experience.

You will configure promotions, test offer mechanics, troubleshoot issues, and collaborate with Marketing, Customer Experience, and cross-functional teams to ensure smooth launches. The role rewards attention to detail, data-driven monitoring, and a comfort with tools like SQL, Sigma, or Tableau; an interest in AI to improve

Qualifications

• At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
• Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.
• Strong attention to detail and problem-solving skills to identify issues and ensure accuracy.
• Experience using data, reports, and operational tools to monitor performance. Familiarity with SQL, Sigma, or Tableau is a plus.
• Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
• An interest in using AI tools and technology to improve processes and operational efficiency.

Responsibilities

• Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
• Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
• Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
• Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
• Monitor live promotions and help resolve issues to minimize player impact.
• Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.

Skills

Loyalty operations

Promotions

QA

Data monitoring

Communication

AI interest

Tools

SQL

Sigma

Tableau

Job description

DraftKings Inc. is seeking a Loyalty Operations Associate in the United States to deliver accurate, reliable bonus offers and elevate the DraftKings Rewards experience.

You will configure promotions, test offer mechanics, troubleshoot issues, and collaborate with Marketing, Customer Experience, and cross-functional teams to ensure smooth launches. The role rewards attention to detail, data-driven monitoring, and a comfort with tools like SQL, Sigma, or Tableau; an interest in AI to improve