Loyalty Promotions & Operations Specialist

DK Crown Holdings Inc.; Boston (MA); On-site; USD 54,000 - 68,000; Full time

Job summary

DraftKings in Boston is seeking a Loyalty Operations Associate to configure and test bonus offers within the loyalty program. You will partner with Marketing, CRM, and cross-functional teams to ensure accurate promotions, monitor live campaigns, and drive process improvements using automation and AI tools.

Requirements include 1+ year in loyalty ops or promotions, strong attention to detail, and familiarity with data tools.

Qualifications

• At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
• Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.
• Strong attention to detail and problem-solving skills to identify issues and ensure accuracy.
• Experience using data, reports, and operational tools to monitor performance.
• Familiarity with SQL, Sigma, or Tableau is a plus.
• Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
• An interest in using AI tools and technology to improve processes and operational efficiency.

Responsibilities

• Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
• Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
• Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
• Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
• Monitor live promotions and help resolve issues to minimize player impact.
• Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.

Skills

Loyalty operations

Promotions

Quality assurance

Data analysis

Cross-functional collaboration

Tools

SQL

Sigma

Tableau

Job description

DraftKings in Boston is seeking a Loyalty Operations Associate to configure and test bonus offers within the loyalty program. You will partner with Marketing, CRM, and cross-functional teams to ensure accurate promotions, monitor live campaigns, and drive process improvements using automation and AI tools.

Requirements include 1+ year in loyalty ops or promotions, strong attention to detail, and familiarity with data tools.