AI-Driven Loyalty Operations Specialist

DraftKings Inc.; Boston (MA); On-site; USD 54,000 - 68,000; Full time

Job summary

DraftKings in Boston seeks a detail-oriented Loyalty Operations Associate to help deliver accurate bonus offers and elevate the Rewards experience. You’ll configure promotions, test mechanics, and identify issues before they affect players, collaborating with Marketing and Customer Experience to ensure smooth launches.

The role emphasizes data-driven monitoring, process improvements, and a keen interest in applying AI tools to operational efficiency.

Qualifications

• 1+ year experience in loyalty operations, promotions, QA, or related fields.
• Experience with promotions or rules-based systems and following requirements.
• Strong attention to detail and problem-solving abilities.
• Ability to use data, reports, and operational tools to monitor performance; SQL/Sigma/Tableau a plus.
• Excellent communication and organizational skills for cross-team collaboration.
• Interest in applying AI tools to improve processes.

Responsibilities

• Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
• Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
• Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
• Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
• Monitor live promotions and help resolve issues to minimize player impact.
• Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.

Skills

Loyalty ops experience

Promotions rules

Attention to detail

Problem solving

Data-driven monitoring

Communication skills

AI interest

Tools

SQL

Sigma

Tableau

Job description

DraftKings in Boston seeks a detail-oriented Loyalty Operations Associate to help deliver accurate bonus offers and elevate the Rewards experience. You’ll configure promotions, test mechanics, and identify issues before they affect players, collaborating with Marketing and Customer Experience to ensure smooth launches.

The role emphasizes data-driven monitoring, process improvements, and a keen interest in applying AI tools to operational efficiency.