Loyalty Operations Associate

DraftKings Inc.; Boston (MA); On-site; USD 54,000 - 68,000; Full time

Job summary

DraftKings in Boston seeks a detail-oriented Loyalty Operations Associate to help deliver accurate bonus offers and elevate the Rewards experience. You’ll configure promotions, test mechanics, and identify issues before they affect players, collaborating with Marketing and Customer Experience to ensure smooth launches.

The role emphasizes data-driven monitoring, process improvements, and a keen interest in applying AI tools to operational efficiency.

Qualifications

• 1+ year experience in loyalty operations, promotions, QA, or related fields.
• Experience with promotions or rules-based systems and following requirements.
• Strong attention to detail and problem-solving abilities.
• Ability to use data, reports, and operational tools to monitor performance; SQL/Sigma/Tableau a plus.
• Excellent communication and organizational skills for cross-team collaboration.
• Interest in applying AI tools to improve processes.

Responsibilities

• Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
• Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
• Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
• Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
• Monitor live promotions and help resolve issues to minimize player impact.
• Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.

Skills

Loyalty ops experience

Promotions rules

Attention to detail

Problem solving

Data-driven monitoring

Communication skills

AI interest

Tools

SQL

Sigma

Tableau

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Loyalty Operations Associate, you'll help deliver accurate, reliable bonus offers that elevate the DraftKings Rewards experience. You'll configure promotions, test offer mechanics, and identify potential issues before they impact players. Working closely with our Marketing, Customer Experience, and cross-functional teams, you'll help ensure every offer launches smoothly while improving the processes and tools that support our growing loyalty program.

What you'll do as a Loyalty Operations Associate

• Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
• Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
• Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
• Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
• Monitor live promotions and help resolve issues to minimize player impact.
• Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.

What you'll bring

• At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
• Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.
• Strong attention to detail and problem-solving skills to identify issues and ensure accuracy.
• Experience using data, reports, and operational tools to monitor performance. Familiarity with SQL, Sigma, or Tableau is a plus.
• Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
• An interest in using AI tools and technology to improve processes and operational efficiency.

Join Our Team

We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 54,400.00 USD - 68,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.