Loyalty Promotions & Testing Specialist

DraftKings Inc.; United States; Remote; USD 54,000 - 68,000; Full time

Job summary

DraftKings is seeking a Loyalty Operations Associate to help deliver accurate, reliable bonus offers within the DraftKings Rewards program. You’ll configure promotions, test mechanics, and identify issues before players are affected, collaborating with Marketing, Customer Experience, and cross-functional teams.

You’ll monitor live promotions, support improvements through automation and AI tools, and ensure offers launch smoothly.

Qualifications

• At least 1 year of loyalty operations, promotions, quality assurance, or a similar field.
• Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.
• Strong attention to detail and problem-solving skills to identify issues and ensure accuracy.
• Experience using data, reports, and operational tools to monitor performance. Familiarity with SQL, Sigma, or Tableau is a plus.
• Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
• An interest in using AI tools and technology to improve processes and operational efficiency.

Responsibilities

• Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
• Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
• Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
• Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
• Monitor live promotions and help resolve issues to minimize player impact.
• Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.

Skills

Attention to detail

Problem solving

Communication

Collaboration

Organizational skills

AI tools interest

Tools

SQL

Sigma

Tableau

Job description

DraftKings is seeking a Loyalty Operations Associate to help deliver accurate, reliable bonus offers within the DraftKings Rewards program. You’ll configure promotions, test mechanics, and identify issues before players are affected, collaborating with Marketing, Customer Experience, and cross-functional teams.

You’ll monitor live promotions, support improvements through automation and AI tools, and ensure offers launch smoothly.