Loyalty & Promotions Manager

Comanche; Lawton (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

COMANCHE NATION CASINO in Lawton, OK is seeking a Player’s Club Manager to lead player development, manage the guest reward database, and drive direct mail promotions to engage members.

You will supervise staff, coordinate promotional events, assist with advertising, and work with Marketing to enhance guest experiences while delivering excellent customer service in a casino environment.

Qualifications

• Possess a High School Diploma or equivalency to include Home School Certificate.
• Two (2) years of casino marketing experience; and
• One (1) year of supervisory experience in any area is required.

Responsibilities

• Directs promotional events such as drawings, giveaways, tournaments, and another customer-based reward incentive.
• Responsible for the inventory and upkeep of the guest reward database and entry of all new members and any mailings to the group.
• Assists with print, radio, television, and electronic ads for casino promotions.
• Assists staff to issue rewards club cards to customers and ensures excellent customer service.
• Identifies, develops, and researches opportunities for customer service improvements.
• Assists the Marketing Manager with the inventory of all promotional items.
• Must keep open communication with the Marketing Manager and Player’s Club Reps.
• Perform other duties as assigned.

Education

High School Diploma or equivalency

Job description

COMANCHE NATION CASINO in Lawton, OK is seeking a Player’s Club Manager to lead player development, manage the guest reward database, and drive direct mail promotions to engage members.

You will supervise staff, coordinate promotional events, assist with advertising, and work with Marketing to enhance guest experiences while delivering excellent customer service in a casino environment.