Casino Loyalty Programs Supervisor

Laguna Development Corp; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Laguna Development Corp. seeks a Players Club Supervisor to oversee casino loyalty programs, staff training, and promotional campaigns. You will handle card issuance, redemptions, and performance reporting while ensuring guest service and regulatory compliance.

Ideal candidates have leadership experience in guest service or casino settings, strong analytical and communication skills, and the ability to work evenings, weekends, and holidays as needed.

Qualifications

• Requires High School Diploma or GED.
• Demonstrated leadership ability and guest service experience preferred.
• Willingness to work holidays, weekends and irregular hours.

Responsibilities

• Issue and manage Players Club cards, coupons, vouchers and point redemptions.
• Coordinate and train Players Club staff and leads.
• Implement and communicate promotional campaigns and events.

Skills

Leadership

Customer service

Communication

Analytical

Decision making

Education

High School Diploma or GED

Tools

Microsoft Office

Kronos

Paramount

OASIS/AS/400

Super PlayMate

Calculators

Cash registers

Job description

Laguna Development Corp. seeks a Players Club Supervisor to oversee casino loyalty programs, staff training, and promotional campaigns. You will handle card issuance, redemptions, and performance reporting while ensuring guest service and regulatory compliance.

Ideal candidates have leadership experience in guest service or casino settings, strong analytical and communication skills, and the ability to work evenings, weekends, and holidays as needed.