Loyalty Platform Lead

Preferred Travel Group; New York (NY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model (3 days in office)

Mentorship and professional growth

Job summary

Preferred Travel Group is seeking a Manager, Loyalty Systems to oversee the day-to-day administration, optimization, and performance of the I Prefer loyalty platform and related systems. This role sits at the intersection of technology, marketing, operations, and guest experience to ensure seamless loyalty interactions across all touchpoints.

The ideal candidate will maintain platform stability while identifying opportunities to improve functionality, support platform enhancements and

Qualifications

• Experience configuring loyalty program rules, points logic, tier structures, and offer management.
• Exposure to system integrations and APIs with IT teams on platform initiatives.
• Familiarity with data privacy regulations (GDPR, CCPA) and their impact on member data management.
• Experience supporting platform migrations or system implementations.

Responsibilities

• Platform Operations & Administration: manage day-to-day loyalty platform systems and operations, including configuration, maintenance, and performance monitoring.
• Integrations, Optimization & Enhancements: support platform enhancements and new feature rollouts, including requirements gathering, testing (UAT), and QA.
• Partner & Hotel Enablement: onboarding hotels, partners, and integrations; activate offers, privileges, and awards; ensure accurate points posting
• Cross-Functional Collaboration & Support: act as SME for loyalty platform in meetings; work with operations, IT, data, marketing, and member services.

Skills

Cross-functional collaboration

Analytical thinking

Problem solving

Technical translate

Tools

Power BI

SQL Server

Microsoft Dynamics CRM

Microsoft Excel

PowerPoint

Job description

Preferred Travel Group is seeking a Manager, Loyalty Systems to oversee the day-to-day administration, optimization, and performance of the I Prefer loyalty platform and related systems. This role sits at the intersection of technology, marketing, operations, and guest experience to ensure seamless loyalty interactions across all touchpoints.

The ideal candidate will maintain platform stability while identifying opportunities to improve functionality, support platform enhancements and