Loyalty Product Leader: Strategy, Growth & Guest Experience

inspirebrands; Georgia; On-site; USD 110,000 - 150,000; Full time

Job summary

Inspire Brands seeks a Product Manager for loyalty to shape guest experiences across digital and in-restaurant touchpoints. You will define the loyalty roadmap, partner with engineering, analytics, marketing, and operations to deliver scalable capabilities that drive growth and engagement.

The role emphasizes customer focus, storyteller leadership, and ability to translate insights into actionable strategy across multiple brands and platforms.

Qualifications

• 4 Year Degree and/or Bachelor's Degree
• Required Minimum: Bachelor's degree in Business, Marketing, Computer Science, or related field
• 5-7 years of experience of product management practices, agile methodologies, and test-driven development experience
• Demonstrated thought leadership in solving customer-facing digital experience opportunities
• Demonstrated experience collaborating with both business and IT to accomplish project objectives
• A proven track record of driving digital innovation and delivering outperformance to stated business goals
• Experience working with loyalty and offer programs a plus, but not required

Responsibilities

• Drive product strategy and roadmap execution by identifying opportunities that improve guest experiences and business operations, prioritizing investments based on customer, business, and performance insights.
• Lead end-to-end product strategy and lifecycle management, defining roadmaps, prioritizing investments, and guiding products from concept through launch, growth, and retirement.
• Partner across brands and enterprise functions to align stakeholders, define solutions, and deliver scalable technology capabilities that meet business objectives.
• Design and optimize user-centric product experiences, translating business needs into scalable solutions, requirements, and workflows that deliver intuitive and effective experiences for administrators, operators, and guests.
• Measure, enable, and continuously improve product outcomes through KPI management, program planning, change management, training, and stakeholder education to maximize business impact and adoption.

Education

4 Year Degree

Bachelor's Degree

Job description

Inspire Brands seeks a Product Manager for loyalty to shape guest experiences across digital and in-restaurant touchpoints. You will define the loyalty roadmap, partner with engineering, analytics, marketing, and operations to deliver scalable capabilities that drive growth and engagement.

The role emphasizes customer focus, storyteller leadership, and ability to translate insights into actionable strategy across multiple brands and platforms.