Loyalty & Personalization Project Leader

Macy's, Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program (mental/fi

Tuition reimbursement

401(k) match

Job summary

Macy’s, Inc. is seeking a Loyalty and Personalization Specialist to bring structure, rigor, and clear execution to loyalty initiatives.

This strategic project manager will own the team’s roadmap, manage risk and timelines, and report progress while partnering with Merchandising, Marketing, and technology teams. You will lead cross-functional projects from planning through delivery in a fast-paced retail environment, ensuring on-time delivery, scalable processes, and data-driven decision making.

Qualifications

• Proven ability to manage multiple projects, oversee cross-functional workstreams, and drive execution with precision in a fast-paced environment.
• Experience identifying project risk early, building resolution plans, and confirming readiness across a portfolio of initiatives.
• Ability to document workflows and set process standards that scale as project volume grows.
• Experience managing measurement processes and turning performance data into clear, project-level reporting for leadership.
• Apply a deep problem-solving orientation in a complex and matrixed stakeholder environment.
• Comfortable partnering with technology and analytics teams to support project delivery and testing.
• Excellent verbal and written communication skills, with the ability to present information clearly and concisely.
• Create a culture where performance coaching and development of others are prioritized, valued, and rewarded.
• Consistently demonstrate Macy’s values and recognize teams for exemplary instances of living these values every day.

Responsibilities

• Own the integrated project roadmap, milestones, dependencies, and governance across active initiatives.
• Lead weekly project review, bringing cross-functional partners together to align on status, readiness, and priorities.
• Manage project plans and timelines, tracking progress, mitigating risk, and ensuring on-time delivery of key initiatives.
• Set and maintain process standards, documentation, and project management discipline that scale as the team grows.
• Identify project risk early and build resolution plans before issues threaten a deadline.
• Own measurement and performance reporting, confirming dashboards and reporting tools have accurate, timely inputs.
• Partner with technology and analytics teams on platform enhancements and testing that support project delivery.
• Manage the intake, prioritization, and delivery of new process and technology enhancements.
• Own launch readiness for campaigns and projects, including quality assurance and final approval.
• Maintain a clear intake and tracking process so every request has a status and an owner.
• Produce project reporting and documentation for leadership, translating detail into a clear picture of progress.
• Be a student of the business, developing a deep understanding of loyalty and personalization trends and keeping a pulse on competitors to keep Macy’s on the forefront of innovation.
• Foster a culture of collaboration across organizational boundaries; understand and know how to successfully navigate a matrixed organization.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
• Other duties as assigned.

Skills

Project Management

Risk Management

Process Design

Measurement & Reporting

Problem-Solving

Technical & Data Fluency

Communication Skills

Culture Building

Development Focus

Values Alignment

Job description

Macy’s, Inc. is seeking a Loyalty and Personalization Specialist to bring structure, rigor, and clear execution to loyalty initiatives.

This strategic project manager will own the team’s roadmap, manage risk and timelines, and report progress while partnering with Merchandising, Marketing, and technology teams. You will lead cross-functional projects from planning through delivery in a fast-paced retail environment, ensuring on-time delivery, scalable processes, and data-driven decision making.