Strategic Loyalty & Personalization Project Lead

Macy's; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Learning & development

Employee resource groups

Volunteer opportunities

Performance-based incentives

Job summary

Macy's is seeking a Loyalty and Personalization Specialist to drive strategic projects across Merchandising, Marketing, and Technology. You will own the team roadmap, manage risk and timelines, and report progress and results in a fast-paced retail environment.

You will partner with analytics to translate performance data into clear recommendations for leadership and will help scale processes and documentation across the loyalty initiatives.

Qualifications

• Proven ability to manage multiple projects and cross-functional workstreams.
• Experience delivering initiatives in a matrixed environment.
• Ability to document workflows and scale processes.
• Experience turning data into actionable leadership reports.

Responsibilities

• Own the integrated project roadmap, milestones, dependencies, and governance across active initiatives.
• Lead weekly project reviews with cross-functional partners to align on status and priorities.
• Manage project plans, timelines, risks, and on-time delivery of key initiatives.
• Set and maintain scalable process standards and project management discipline.
• Identify risks early and build resolution plans before deadlines.
• Own measurement and performance reporting with accurate dashboards and inputs.
• Partner with technology and analytics teams on platform enhancements and testing.
• Manage intake, prioritization, and delivery of new process and technology enhancements.

Skills

Project Management

Risk Management

Process Design

Measurement & Reporting

Problem-Solving

Data Fluency

Communication

Culture Building

Development Focus

Values Alignment

Job description

Macy's is seeking a Loyalty and Personalization Specialist to drive strategic projects across Merchandising, Marketing, and Technology. You will own the team roadmap, manage risk and timelines, and report progress and results in a fast-paced retail environment.

You will partner with analytics to translate performance data into clear recommendations for leadership and will help scale processes and documentation across the loyalty initiatives.