Loyalty and Personalization Specialist

Macy's; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Learning & development

Employee resource groups

Volunteer opportunities

Performance-based incentives

Job summary

Macy's is seeking a Loyalty and Personalization Specialist to drive strategic projects across Merchandising, Marketing, and Technology. You will own the team roadmap, manage risk and timelines, and report progress and results in a fast-paced retail environment.

You will partner with analytics to translate performance data into clear recommendations for leadership and will help scale processes and documentation across the loyalty initiatives.

Qualifications

• Proven ability to manage multiple projects and cross-functional workstreams.
• Experience delivering initiatives in a matrixed environment.
• Ability to document workflows and scale processes.
• Experience turning data into actionable leadership reports.

Responsibilities

• Own the integrated project roadmap, milestones, dependencies, and governance across active initiatives.
• Lead weekly project reviews with cross-functional partners to align on status and priorities.
• Manage project plans, timelines, risks, and on-time delivery of key initiatives.
• Set and maintain scalable process standards and project management discipline.
• Identify risks early and build resolution plans before deadlines.
• Own measurement and performance reporting with accurate dashboards and inputs.
• Partner with technology and analytics teams on platform enhancements and testing.
• Manage intake, prioritization, and delivery of new process and technology enhancements.

Skills

Project Management

Risk Management

Process Design

Measurement & Reporting

Problem-Solving

Data Fluency

Communication

Culture Building

Development Focus

Values Alignment

Job description

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Loyalty and Personalization Specialist is a strategic project manager who brings structure, rigor, and clear execution to Macy’s loyalty and personalization initiatives. This role is well-suited for an individual eager to manage cross-functional projects from planning through delivery in a high-performance, results-driven retail environment. The Specialist is responsible for owning the team’s project roadmap, managing risk and timelines, and reporting on progress and results, while partnering across Merchandising, Marketing, and technology teams to keep initiatives on track. They demonstrate fluency in project management, process documentation, and translating performance data into clear recommendations for leadership.

What You Will Do

• Own the integrated project roadmap, milestones, dependencies, and governance across active initiatives.
• Lead weekly project review, bringing cross-functional partners together to align on status, readiness, and priorities.
• Manage project plans and timelines, tracking progress, mitigating risk, and ensuring on-time delivery of key initiatives.
• Set and maintain process standards, documentation, and project management discipline that scale as the team grows.
• Identify project risk early and build resolution plans before issues threaten a deadline.
• Own measurement and performance reporting, confirming dashboards and reporting tools have accurate, timely inputs.
• Partner with technology and analytics teams on platform enhancements and testing that support project delivery.
• Manage the intake, prioritization, and delivery of new process and technology enhancements.
• Own launch readiness for campaigns and projects, including quality assurance and final approval.
• Maintain a clear intake and tracking process so every request has a status and an owner.
• Produce project reporting and documentation for leadership, translating detail into a clear picture of progress.
• Be a student of the business, developing a deep understanding of loyalty and personalization trends and keeping a pulse on competitors to keep Macy’s on the forefront of innovation.
• Foster a culture of collaboration across organizational boundaries; understand and know how to successfully navigate a matrixed organization.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
• Other duties as assigned.

Skills You Will Need

Project Management: Proven ability to manage multiple projects, oversee cross-functional workstreams, and drive execution with precision in a fast-paced environment.

Risk Management & Operational Readiness: Experience identifying project risk early, building resolution plans, and confirming readiness across a portfolio of initiatives.

Process Design & Documentation: Ability to document workflows and set process standards that scale as project volume grows.

Measurement & Reporting: Experience managing measurement processes and turning performance data into clear, project-level reporting for leadership.

Problem-Solving Orientation: Apply a deep problem-solving orientation in a complex and matrixed stakeholder environment.

Technical & Data Fluency: Comfortable partnering with technology and analytics teams to support project delivery and testing.

Communication Skills: Excellent verbal and written communication skills, with the ability to present information clearly and concisely. Ability to tell a compelling story for different audiences.

Culture Building: Create a culture of service, set expectations, establish metrics, and hold teams accountable for exceeding customer and/or internal partner expectations.

Development Focus: Create a culture where performance coaching and development of others are prioritized, valued, and rewarded. Model this behavior by identifying opportunities for personal development and improvement.

Values Alignment: Consistently demonstrate the importance of behaving in accordance with Macy's values and recognize individuals and/or teams for exemplary instances of living these values every day.

Who You Are

• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.