Loyalty & Membership Growth Director

PopStroke Entertainment Group; Plano (TX); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Dynamic work environment

Job summary

PopStroke Entertainment Group seeks a Director of Membership & Loyalty Strategy to design and grow its membership programs. This role involves developing long-term strategies to enhance guest retention and revenue, utilizing analytics and insights.

The ideal candidate will have extensive experience in loyalty programs, strong analytical skills, and the capability to lead cross-functional teams. A competitive compensation package is offered, with a salary range of $140,000 - $160,000 per year.

Qualifications

• Proven ability to partner with Marketing to create data-driven customer growth strategies.
• Strong analytical background with expertise in customer segmentation and behavioral analytics.
• Experience building or managing successful loyalty programs.

Responsibilities

• Develop innovative strategies that increase acquisition, engagement, retention, and lifetime value.
• Analyze guest behavior, purchasing patterns, and visit frequency.
• Lead pricing strategy for memberships and promotions.

Skills

Membership and loyalty strategy

Consumer insights analysis

Marketing campaign development

Cross-functional leadership

Education

8–10+ years in relevant fields

Experience in hospitality or retail

Tools

Data analytics tools

Customer Relationship Management (CRM)

Job description

PopStroke Entertainment Group seeks a Director of Membership & Loyalty Strategy to design and grow its membership programs. This role involves developing long-term strategies to enhance guest retention and revenue, utilizing analytics and insights.

The ideal candidate will have extensive experience in loyalty programs, strong analytical skills, and the capability to lead cross-functional teams. A competitive compensation package is offered, with a salary range of $140,000 - $160,000 per year.