Senior Director, Member Strategy & Retention

CLEAR; New York (NY); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Catered lunches

Flexible time off

Annual wellness stipend

401(k) with employer match

Job summary

A leading membership platform in New York seeks a strategic Senior Director of Member Strategy & Retention. This role involves developing and executing strategies to enhance member acquisition, engagement, and retention across the lifecycle. Ideal candidates will have over 10 years in business strategy, excellent analytical skills, and cross-functional leadership experience. The position offers a base salary ranging from $200,000 to $250,000 and robust benefits including healthcare and retirement plans.

Qualifications

• 10+ years of experience in Strategy, Growth, or Business Operations.
• Prior experience in Management Consulting, Corporate Strategy, or Strategy & Ops function.
• Proven track record of turning strategy into execution with measurable business impact.

Responsibilities

• Develop a strategy for member performance improvement.
• Lead execution of strategic initiatives from design through implementation.
• Segment and assess member cohorts using insights.

Skills

Analytical fluency

Cross-functional leadership

Problem structuring

Stakeholder management

Ambiguity navigation

Job description

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you – unlocking easier, more secure, and more seamless experiences – making them all feel like magic.

CLEAR is seeking a strategic, data-driven Senior Director, Member Strategy & Retention to establish and drive a high-impact Member Strategy & Retention function. You will own the end-to-end performance strategy across the Member lifecycle—from acquisition and activation through long-term retention. This role combines analytical rigor, strategic vision, and operational execution to unlock growth and deliver measurable impact across CLEAR’s Membership base.

In this role, you will operate at 10,000 feet as well as 100 feet – working with our Member Insights team to develop a strategy for performance improvement and then driving strategy into an action plan all the way through to execution. You are someone who both likes to think about big, interesting problems and how we can solve them strategically and to have hands‑on, tangible impact on business results.

What you'll do

• Segment and assess key member cohorts using quantitative and qualitative insights; shape tailored strategies to improve conversion and retention across these segments
• Serve as the strategic architect for CLEAR’s Member lifecycle, identifying performance opportunities and defining the roadmap to improve acquisition, conversion, engagement, and retention
• Develop a hypothesis‑driven testing agenda to pilot new growth and retention strategies, balancing speed and rigor
• Lead cross‑functional execution of strategic initiatives from design through implementation, ensuring accountability, agility, and scalability
• Partner with our Member Insights team to dive into the data on the behavior of CLEAR’s Members, helping us understand how to improve performance with a data‑driven approach
• Architect reporting across Member segments to help leadership understand performance
• Own investigating and diagnosing issues in day‑to‑day Member segment performance
• Own Member Retention performance and strategic roadmap while building a team to support the performance of other key member cohorts

How you'll measure success

• A clear, actionable, and data‑informed strategic plan for Member growth and retention
• Tangible wins delivered through high‑impact pilots and scaled initiatives
• Elevated understanding of Member performance across the organization
• Deep cross‑functional trust and influence as a strategic thought partner

What you're great at

• 10+ years of experience in Strategy, Growth, or Business Operations, ideally within consumer tech, travel, financial services, or subscription businesses
• Prior experience in Management Consulting, Corporate Strategy, or a Strategy & Ops function is highly preferred
• Deep analytical fluency; able to structure complex problems, analyze data, and drive insight‑based decision‑making
• Proven track record of turning strategy into execution with measurable business impact
• Excellent cross‑functional leadership and stakeholder management skills
• Comfortable navigating ambiguity, making decisions with incomplete data, and iterating as needed
• A collaborative, low-ego team leader who thrives in a mission‑driven environment

How You'll be Rewarded

At CLEAR, we help YOU move forward – because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co‑working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well‑being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family‑building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $200,000–$250,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.