Loyalty Club Concierge

Cottonwood Gaming Enterprise LLC; New Mexico; On-site; USD 28,000 - 36,000; Full time

Job summary

The Pueblo of Tesuque Development Corporation operates Tesuque Casino and is seeking a Players Club Representative to enroll guests into the casino's players club program and deliver superior guest services.

This role emphasizes greeting guests, explaining promotions and events, processing applications, and maintaining a professional appearance in a bustling casino environment; native American preference is noted.

Qualifications

• High school diploma or equivalent.
• Experience with Aristocrat Oasis and Micros POS preferred.
• Excellent verbal and written English; bilingual preferred.

Responsibilities

• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Ability to evaluate customer's information to determine if qualification criteria has been met with various casino promotions.
• Input data from guest’s application into player tracking system.
• Issue cards and explain program to all new club members.
• Promote new club membership on the casino floor.
• Assist casino marketing in events and promotions.
• Generate cash vouchers & prize redemption vouchers.
• Keep player’s club booth in a neat and orderly appearance.
• Provide comprehensive event & promotion information to guests.
• Dress/Work in a professional manner and capacity as a team member.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Adhere to company policies and procedures.

Skills

Customer service

English communication (verbal &Written

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Aristocrat Oasis

Micros POS

Job description

The Pueblo of Tesuque Development Corporation operates Tesuque Casino and is seeking a Players Club Representative to enroll guests into the casino's players club program and deliver superior guest services.

This role emphasizes greeting guests, explaining promotions and events, processing applications, and maintaining a professional appearance in a bustling casino environment; native American preference is noted.