Players Club Representative

Cottonwood Gaming Enterprise LLC; New Mexico; On-site; USD 28,000 - 36,000; Full time

Job summary

The Pueblo of Tesuque Development Corporation operates Tesuque Casino and is seeking a Players Club Representative to enroll guests into the casino's players club program and deliver superior guest services.

This role emphasizes greeting guests, explaining promotions and events, processing applications, and maintaining a professional appearance in a bustling casino environment; native American preference is noted.

Qualifications

• High school diploma or equivalent.
• Experience with Aristocrat Oasis and Micros POS preferred.
• Excellent verbal and written English; bilingual preferred.

Responsibilities

• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Ability to evaluate customer's information to determine if qualification criteria has been met with various casino promotions.
• Input data from guest’s application into player tracking system.
• Issue cards and explain program to all new club members.
• Promote new club membership on the casino floor.
• Assist casino marketing in events and promotions.
• Generate cash vouchers & prize redemption vouchers.
• Keep player’s club booth in a neat and orderly appearance.
• Provide comprehensive event & promotion information to guests.
• Dress/Work in a professional manner and capacity as a team member.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Adhere to company policies and procedures.

Skills

Customer service

English communication (verbal &Written

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Aristocrat Oasis

Micros POS

Job description

Description

Position Summary

The Players Club Representative works under the direction of the Players Club Supervisor. The Representative will provide superior guest service while enrolling guests into the casino player’s club program. The employee will promote excitement and fun through sharing knowledge of brochures, player rewards, point redemption, upcoming events, weekly entertainment, and marketing promotions

Note: Native American preference will be given.

Essential Duties & Responsibilities

• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Ability to evaluate customer's information to determine if qualification criteria has been met with various casino promotions.
• Input data from guest’s application into player tracking system.
• Issue cards and explain program to all new club members.
• Promote new club membership on the casino floor.
• Assist casino marketing in events and promotions.
• Generate cash vouchers & prize redemption vouchers.
• Keep player’s club booth in a neat and orderly appearance.
• Provide comprehensive event & promotion information to guests.
• Dress/Work in a professional manner and capacity as a team member.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Adhere to company policies and procedures.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education

• High school diploma or equivalent.
• Prefer experience with Aristocrat Oasis and Micros POS.
• Must possess excellent verbal and written English communication skills, bi-lingual preferred.

Minimum Qualifications

• Must have strong organizational skills, communication skills, employee relation abilities and decision-making skills.
• Must be a self-starter with excellent follow through.
• Must be able to work all shifts and weekends.
• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, percentages and decimals.
• Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Must be at least 21 years old and have a valid New Mexico Driver’s License.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license from the Pueblo of Tesuque Gaming Commission.

Supervisory Responsibilities

None relating to this position at this time.

Physical Requirements

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to fifty (25) pounds. Specific vision abilities require close vision, distance vision and color vision.

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Drug-Free Disclaimer

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities and requirements of personnel. Company reserves the right to substitute, amend, change, modify or discontinue any or all portions of this description/job function.