Loyalty Card Program Shift Lead

Wynn Las Vegas; Everett (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Professional development opportunities

Job summary

A luxury resort and casino in Massachusetts is seeking a Shift Manager for the Red Card Department. This role involves overseeing daily operations, managing a team, optimizing departmental success, and ensuring compliance with company standards. Ideal candidates will have a strong background in hospitality with at least three years of experience and excellent customer service skills. Leadership capabilities and proficiency in Microsoft Office are essential. Join us to enhance guest experiences in a dynamic environment.

Qualifications

• Minimum 3 years of hospitality, casino or loyalty program experience.
• 1 year in a leadership role required.
• Fluency in English; second language a plus.

Responsibilities

• Manage daily operations of the Red Card Department.
• Ensure alignment with overall strategy and maximize departmental success.
• Monitor activities to enforce all applicable laws and policies.

Skills

Outstanding customer service

Organizational skills

Interpersonal skills

Administrative skills

Attention to detail

Education

High school degree or equivalent

Bachelor’s degree in a related field

Tools

Microsoft Office

Job description

A luxury resort and casino in Massachusetts is seeking a Shift Manager for the Red Card Department. This role involves overseeing daily operations, managing a team, optimizing departmental success, and ensuring compliance with company standards. Ideal candidates will have a strong background in hospitality with at least three years of experience and excellent customer service skills. Leadership capabilities and proficiency in Microsoft Office are essential. Join us to enhance guest experiences in a dynamic environment.