Lounge Sous Chef & Operations Lead

CAVU Group; Phoenix, Northern (AZ, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

CAVU Group is seeking an experienced Lounge Manager to oversee daily operations, ensure high-end guest service, and lead a diverse team including supervisors, cooks, receptionists, and housekeeping staff. You will partner with the Executive Chef and General Manager to recruit, train, and maintain lounge standards across all shifts.

You are a proven hospitality professional with strong communication skills, adaptability for long shifts, and a collaborative approach to problem-solving within a

Qualifications

• A solid background in hospitality and service sectors, with a proven track record of high-end delivery.
• A team player with an absolute first-class approach to customer service, and team member buy-in.
• Experienced in and with demonstrable examples of flexibility across long shift days.
• Computer literate on mainstream PC applications including Microsoft Office.
• Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally.
• Works effectively within a collaborative environment that includes transparent and open feedback, partnership with company staff and the company’s partners to build solutions for overall success.
• Can work any work shift and has open availability throughout the work week. Expectation of a 5-day work week across different day parts

Responsibilities

• Serve as Manager on Duty in the day-to-day operations
• Adopt and maintain lounge standards, policies and procedures at all times including but not limited to cleanliness, food safety, guest service and reporting
• Provide the team with a welcoming and mutually supportive work environment
• Resolve team member issues with discretion and professionalism
• Oversee Lounge Supervisors, Agents, Cooks, Receptionists, Porters and Housekeeping
• Assist Executive Chef, and General Manager in recruiting, interviewing, onboarding, scheduling, and training of staff
• Maintain relationships with vendors, suppliers, and airlines to ensure lounge development in conjunction with the General Manager
• Facilities leadership with cleanliness, organization and vendor set up for necessary repairs
• Ordering of product including food, beverage, uniforms, and supplies
• Conducting staff meetings, and pre-shift meetings in partnership with the General Manager
• Conducting monthly inventory in conjunction with General Manager and Executive Chef
• Implementing new initiatives and training staff on all new menus, systems and processes

Skills

Hospitality background

Team player

Flexibility

Microsoft Office

Relationship building

Collaborative environment

5-day work week

Tools

Microsoft Office

Job description

CAVU Group is seeking an experienced Lounge Manager to oversee daily operations, ensure high-end guest service, and lead a diverse team including supervisors, cooks, receptionists, and housekeeping staff. You will partner with the Executive Chef and General Manager to recruit, train, and maintain lounge standards across all shifts.

You are a proven hospitality professional with strong communication skills, adaptability for long shifts, and a collaborative approach to problem-solving within a