Hospitality Lounge Supervisor - Lead Guest Experience

Compass Group USA; Houston (TX); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits (e.g., Critical Ill

Accident Insurance

Hospital Indemnity Insurance

Zusammenfassung

Compass Group USA is seeking a Lounge Supervisor to support the daily operation of a premium hospitality lounge, ensuring exceptional guest experiences and compliance with company standards. You will work with unit leadership to oversee lounge operations, support team members, and maintain a welcoming environment that exceeds client expectations.

The role emphasizes hands-on training, teamwork and upholding health and safety requirements in a fast-paced hospitality setting.

Qualifikationen

• 3–5 years in hospitality, food service, lounge or related environments.
• Previous supervisory or leadership experience preferred.
• Strong customer service and hospitality mindset.
• Knowledge of food safety, sanitation, and health department regulations.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to multitask, prioritize and thrive in a fast-paced environment.
• Demonstrated leadership, accountability, flexibility and urgency.
• ServSafe certification or ability to obtain certification is a plus.

Aufgaben

• Support daily lounge operations to ensure hospitality and guest satisfaction.
• Partner with management to ensure compliance with policies, food safety and safety standards.
• Supervise and coach associates, providing training and guidance.
• Monitor presentation, product quality, cleanliness and lounge appearance.
• Assist with inventory control, replenishment and waste reduction.
• Address guest concerns promptly and professionally.
• Support staffing, scheduling and operational needs as required.
• Foster positive relationships with clients, guests and team members.
• Perform other duties as assigned.

Kenntnisse

Leadership

Customer service

Communication

Problem solving

Multitasking

Food safety knowledge

Ausbildung

ServSafe certification (preferred)

Jobbeschreibung

Compass Group USA is seeking a Lounge Supervisor to support the daily operation of a premium hospitality lounge, ensuring exceptional guest experiences and compliance with company standards. You will work with unit leadership to oversee lounge operations, support team members, and maintain a welcoming environment that exceeds client expectations.

The role emphasizes hands-on training, teamwork and upholding health and safety requirements in a fast-paced hospitality setting.