Lounge & Room Service Lead

Concord Hospitality Enterprises; Washington (District of Columbia); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑owned

Training, development, and career рост

Job summary

Concord Hospitality Enterprises in Washington, DC seeks a Lounge Supervisor to lead lounge and room service operations, ensuring guest satisfaction and adherence to standards. You will supervise shifts, train staff, and coordinate with the kitchen to deliver exceptional service in a fast-paced environment.

The role requires strong leadership, organization, and communication, with the ability to work varied shifts, including nights, weekends, and holidays.

Qualifications

• Prior supervisory experience in food and beverage or hospitality preferred.

Responsibilities

• Open and close shifts in accordance with manager's checklist.
• Train, maintain, and enforce all service standards using menus and reference materials.
• Maintain a safe and sanitary work environment; report unsafe conditions to management.
• Ensure room service is fully staffed and able to handle business volume; assist as needed.
• Be present on the floor during meal periods to ensure adequate coverage and guest satisfaction.
• Conduct daily taste panels and menu classes for restaurant and room service staff.
• Monitor staffing hours and overtime to align with sales and profitability goals.
• Implement and follow through on restaurant party bookings and hospitality suite service.
• Support guest satisfaction by assisting with service, seating, and communication with the kitchen.
• Ensure side work is completed daily and stations are reset to standard before shift end.
• Manage repair and maintenance needs through work orders.

Skills

Leadership

Training

Communication

Organization

Shift flexibility

Job description

Concord Hospitality Enterprises in Washington, DC seeks a Lounge Supervisor to lead lounge and room service operations, ensuring guest satisfaction and adherence to standards. You will supervise shifts, train staff, and coordinate with the kitchen to deliver exceptional service in a fast-paced environment.

The role requires strong leadership, organization, and communication, with the ability to work varied shifts, including nights, weekends, and holidays.