Guest Experience Manager - Fine Dining FOH

Flik Hospitality Group; Austin (TX); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

FSAs

Parental Leave

Personal Leave

Zusammenfassung

Flik Hospitality Group is seeking a proactive restaurant operations professional to oversee daily service in Restaurants/Bars, Room Service, and Coffee Bar. You will ensure adherence to Standards of Excellence and assist with menu planning, sanitation, and peak-period staffing while managing budgets.

The role emphasizes guest satisfaction, supervision of departments, and maintaining service quality across Food & Beverage operations.

Qualifikationen

• 2 years of food service management experience.
• Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
• Experience managing cost controls is preferred.
• Excellent customer service and communication skills.
• Proficient computer skills and MS Office (Word, Excel, PowerPoint, Outlook).
• ServSafe Certification is preferred.
• Associate’s degree is preferred.

Aufgaben

• Hire, train, and develop FOH staff in fine dining service standards.
• Maintain schedules, payroll, requisitions and other administrative support to maintain food and beverage cost controls including inventory and pars.
• Organize and conduct pre-shift and departmental meetings daily.
• Maintain communication with all departments to ensure customer service needs are met.
• Create seating charts and station assignments daily, following up with support staff of daily expected business.
• Maintain all reservation systems and book to accommodate business demands.
• Create side work assignments and ensure completion with wait staff.
• Excellent written and verbal communication skills.
• Maintain highest level of client/guest satisfaction.
• Maintains cleanliness and presentation of dining room area.
• Ensures the highest level of service to clients and their guests.
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner.
• Professional appearance and demeanor required.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• All other reasonable requests as required
• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honest/integrity; leads by example.

Kenntnisse

Food service management

Customer service

Communication skills

Cost controls

MS Office

Leadership

Ausbildung

Associate degree

Tools

MS Office

Jobbeschreibung

Flik Hospitality Group is seeking a proactive restaurant operations professional to oversee daily service in Restaurants/Bars, Room Service, and Coffee Bar. You will ensure adherence to Standards of Excellence and assist with menu planning, sanitation, and peak-period staffing while managing budgets.

The role emphasizes guest satisfaction, supervision of departments, and maintaining service quality across Food & Beverage operations.