Guest Experience Manager, Dining Room

Flik Hospitality Group; Dulles Town Center (VA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Job summary

Flik Hospitality Group in the United States is seeking a Dining Room Supervisor to lead the guest experience from welcome to service completion. You will maintain hospitality standards, support staff, and optimize service flow on the dining floor.

The role emphasizes coaching, scheduling, safety compliance, and proactive guest engagement in a premium environment. A background in hospitality leadership and strong communication skills are essential.

Qualifications

• Associate's or Bachelor's degree in Hospitality Management or related field preferred.
• 3+ years of progressive experience in full-service restaurant or hospitality management preferred.
• Supervisory or management experience in a high-volume hospitality environment preferred.
• Experience coordinating dining room service with culinary operations preferred.
• Airport lounge or premium hospitality experience is an advantage.
• Working knowledge of food safety and sanitation practices.
• Ability to obtain and maintain required airport security credentials.
• Flexibility to work early mornings, evenings, weekends and holidays.

Responsibilities

• Lead daily execution of the dining room guest experience from welcome to service conclusion.
• Maintain presence on the dining floor, engage guests, support staff, and improve service.
• Oversee service sequencing, order-taking, beverage coordination, food delivery and check-backs.
• Provide accurate information on menus, dining expectations and delays.
• Demonstrate cultural awareness when serving international guests.
• Monitor dining room cleanliness, ambiance, and readiness.
• Communicate estimated wait times during peak periods.
• Establish table-status procedures and maintain seating flow.
• Coach and supervise front-of-house staff and conduct performance feedback.
• Assist workforce planning and staffing coverage across shifts.
• Ensure compliance with food safety, sanitation, safety, and client requirements.
• Review guest feedback and service metrics to identify root causes of delays.

Skills

Supervisory experience

Guest service excellence

Food safety knowledge

Microsoft Office proficiency

Scheduling software

POS systems familiarity

Operational reporting tools

Flexibility for peak hours

Education

Associate's or Bachelor's degree in Hospitality Management or related field

Equivalent hospitality experience considered

Tools

Microsoft Office

POS systems

Scheduling software

Waitlist systems

Job description

Flik Hospitality Group in the United States is seeking a Dining Room Supervisor to lead the guest experience from welcome to service completion. You will maintain hospitality standards, support staff, and optimize service flow on the dining floor.

The role emphasizes coaching, scheduling, safety compliance, and proactive guest engagement in a premium environment. A background in hospitality leadership and strong communication skills are essential.