Lottery Field Service Technician - Install & Repair

Brightstar Lottery; New York (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Medical benefits

Paid holidays

Paid vacation

401K with employer match

Parental leave

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Brightstar Lottery in New York is seeking a Lottery Field Services Technician to service equipment at retailer locations, including transportation, installation, and maintenance of Brightstar equipment and supplies. This is a full-time, on-site role based in Saugerties, NY, with regular fieldwork and customer interaction.

You will train retailers, troubleshoot field equipment, report activity to Dispatch, and uphold Brightstar's standards of service and responsibility while maintaining inventory

Qualifications

• High school degree or GED equivalent.
• 1+ year of customer service experience.
• 1+ year of experience in technical repairs.
• Valid driver’s license with a good driving record; ability to perceive colors.
• Physical ability to lift up to 50 pounds and work at heights or in inclement weather.

Responsibilities

• Service equipment at retailer locations in Saugerties, NY as part of the Field Services team.
• Transport, install, and maintain Brightstar equipment, parts, and tools.
• Attend driver training and follow Brightstar's vehicle policy.
• Maintain equipment to ensure continuous operation.
• Troubleshoot malfunctioning equipment in the field and perform minor repairs.
• Communicate with Dispatchers; report activity, arrivals, problems, and resolutions.
• Deliver marketing supplies and track inventory.
• Provide basic training to retailers and refresher training as needed.
• Complete primary forms for reporting activities and equipment issues.

Skills

Customer service

Technical repairs

Driver’s license

Color vision

Education

High school diploma or GED

Job description

Brightstar Lottery in New York is seeking a Lottery Field Services Technician to service equipment at retailer locations, including transportation, installation, and maintenance of Brightstar equipment and supplies. This is a full-time, on-site role based in Saugerties, NY, with regular fieldwork and customer interaction.

You will train retailers, troubleshoot field equipment, report activity to Dispatch, and uphold Brightstar's standards of service and responsibility while maintaining inventory