Lottery Field Service Technician II -

Brightstar Lottery; Nebraska; On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Company vehicle (field use)

Medical benefits from day one

12 paid holidays + 2 floating holidays

Three weeks paid vacation per year

401(K) with employer match

Company‑paid parental leave, life &dis

Gym membership reimbursement

Identity theft protection

Tuition reimbursement

Job summary

Brightstar Lottery in North Platt, NE is seeking a Lottery Field Services Technician to service equipment at retailer locations. This role involves regular fieldwork, driving, and customer support.

You will transport, install, and maintain Brightstar equipment, troubleshoot issues in the field, and report activity to dispatch. A valid driver's license and ability to lift up to 50 pounds are required. Benefits include a company vehicle in some locations, paid time off, and 401(k) matching.

Qualifications

• High school degree or GED required.
• 2–3 years of customer-service experience.
• 2–3 years of experience in technical repairs.
• Must possess a valid driver's license and a good driving record; color vision required.
• Occasional driving of a 20‑ft box truck; CDL not required.
• Physical ability to lift up to 50 pounds and assist with heavier lifts, climb ladders, and work in varied weather.
• Must reside near the area of coverage.

Responsibilities

• Transport, install, and maintain Brightstar equipment, replacement parts, tools, and supplies.
• Attend driver training and follow vehicle policy.
• Maintain equipment to ensure continuous operation.
• Troubleshoot malfunctioning equipment in the field.
• Report activity, timings, problems, and resolutions to dispatch.
• Deliver marketing supplies and track inventory.
• Provide basic training to retailers and refresher training as needed.
• Complete primary forms for reporting activities and improvements.

Skills

Customer service

Technical repairs

Driver's license

Education

High school diploma or GED

Job description

Location

NE Statewide, NE, US

About the Role

Brightstar seeks a Lottery Field Services Technician in North Platt, NE, to service equipment at retailer locations. This role is part of our award‑winning lottery services team and involves regular fieldwork, driving, and customer support.

• Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field.
• Communicate effectively and efficiently with dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly.
• Complete primary forms for reporting activities, equipment problems, and recommendations for procedure improvements.

Benefits

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of employment
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated in the first year
• 401(K) with employer match and 100% vested on day one
• Company‑paid parental leave, life insurance, short‑term disability, and long‑term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

• High school degree or GED equivalent required.
• 2–3 years of experience in a customer‑service related position.
• 2–3 years of experience in technical repairs.
• Must possess a valid driver’s license, have a good driving record, and be able to perceive colors correctly.
• Must be able to drive a 20‑ft box truck on occasion; CDL license not required.
• Physical requirements: able to climb ladders, lift up to 50 pounds, transport with assistance up to 800 pounds, work at heights, in close quarters, and during inclement weather.
• Must reside in proximity to the area of coverage.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Compensation

Estimated starting compensation range: $20.00 – $24.00 per hour. Additional benefits include irregular discretionary bonuses, a 401(k) savings plan with company contributions, health, dental, and vision insurance, life, accident and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity‑theft protection. Annual security training is required.