Computer Operator I

Brightstar Lottery; West Greenwich (RI); On-site; USD 3,306,000 - 4,629,000; Full time

Benefits offered by this job

Medical benefits from day one

Three weeks paid vacation

401(k) with employer match

Parental leave

Life insurance

Short-term disability

Long-term disability

Gym membership reimbursement

Identity theft protection

Tuition reimbursement

Job summary

Brightstar Lottery is seeking an entry to intermediate level monitoring and support professional in West Greenwich, RI. The role focuses on ensuring 24/7 operations for gaming equipment and systems across jurisdictions, with hands-on analysis of host systems, middleware, and applications.

Responsibilities include monitoring, security checks, and executing predefined operational processes while addressing internal and external requests.

Qualifications

• Two-year college degree or zero to two years of experience.
• Willingness to perform entry level troubleshooting of systems and servers under supervision.
• Basic knowledge of multiple operating systems and applications to troubleshoot with minimal supervision.

Responsibilities

• Provide entry to intermediate level monitoring and support for operating equipment 24/7 for one or more jurisdictions.
• Conduct intermediate level analysis of systems and servers pertaining to host systems, middleware, applications, and existing tools.
• Monitor logical security through established tools and procedures.
• Gain hands-on experience identifying and resolving network technology issues related to IP network devices and backbone transports.
• Carry out predefined processes in operational checklists to ensure draw processing, day-end processing, system balancing, and data/file transfers are completed.

Skills

Customer service mindset

Troubleshooting basics

Network monitoring

Operating systems knowledge

Education

Two-year college degree

Job description

Location: West Greenwich, RI, US, 02817

Requisition ID: 19583

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

• Provide entry to intermediate level monitoring and support for operating equipment for one or more jurisdictions, ensuring flawless operations 24/7.
• Conduct intermediate level analysis of systems and servers pertaining to host systems, middleware, applications, and existing tools.
• Monitor logical security through the use of established tools and procedures.
• Gain hands‑on experience in identifying and resolving network technology issues associated with IP network devices and backbone transports.
• Effectively carry out, verify, and restore predefined processes in the operational checklists to guarantee the successful completion of draw processing, day‑end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests.
• Coordinate, carry out, verify, monitor, follow up on, and address internal and external customer requests in accordance with established guidelines.
• Submit recommendations to create and maintain operational procedures and checklists.

Qualifications

• Two‑year college degree or zero to two years of experience.
• Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing the risks and costs of providing services.
• Able to performs entry level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures under supervision.
• Performs entry level network monitoring and troubleshooting by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
• Must have some basic knowledge of multiple operating systems and applications (network, system, and servers) in order to perform entry level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures with minimal supervision.

Building Bright Futures

By joining Brightstar, you will have the opportunity to work with a world‑class team and contribute to the flawless operation of our gaming solutions. We offer competitive wages and shift differentials for off‑shifts, ensuring that you are rewarded for your hard work and dedication. Additionally, Brightstar provides a range of benefits to support your overall well‑being.

• Medical benefits available from day one of employment.
• Three weeks of paid vacation per year, with prorated accrual for the first year.
• 401 (k) with employer match and 100% vesting from day one.
• Company‑paid parental leave, life insurance, short‑term disability, and long‑term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

Work Schedule

• Day Shift - 7am-7pm

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Nearest Major Market:

Providence

Nearest Secondary Market:

Rhode Island

#US-ONSITE

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $24/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non‑exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.