Lottery Field Service Technician

Brightstar Lottery; California (MO); On-site; USD 26,174 - 38,572; Full time

Benefits offered by this job

Health benefits

Holidays

Vacation

401(k)

Life insurance

Job summary

Brightstar in California is seeking a Field Service Technician to maintain and service lottery equipment at retailer locations. You will respond to dispatches, travel within your zone, install, remove or repair devices, and ensure continuous operation of Brightstar products.

Based in Monterey County, the role requires a high school diploma, 1+ year in a customer-service or technical repair role, a valid driver's license, and the ability to lift up to 50 pounds.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• 1+ year of technical repairs, IT support, PC skills, automotive, or mechanical work.
• Valid driver’s license with a good driving record.

Responsibilities

• Transport, install and maintain Brightstar equipment, replacement parts, tools, and related materials.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of Brightstar products.
• Troubleshoot and restore malfunctioning equipment in the field, including swapping failed components, cleaning, and minor adjustments.
• Communicate effectively with dispatchers, accurately reporting activity, arrival and departure times, problems, and resolutions.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc., and track inventory of these items.
• Provide basic training to new retailers or refresher training to retailers performing procedures incorrectly (e.g., changing paper and ribbon).
• Complete basic forms for reporting activities, equipment problems, and recommendations for procedural improvements.

Skills

Customer service

Technical repairs

IT support

PC skills

Automotive skills

Education

High School Diploma or GED

Job description

Location: CA Statewide, CA, US

Requisition ID: 19479

Brightstar is an innovative, forward-thinking global leader in lottery solutions, delivering secure technology and comprehensive services to customers worldwide.

YOUR ROLE IN THE BRIGHTSTAR UNIVERSE

The Field Service Technician is responsible for maintaining and servicing Brightstar equipment at retailer (customer) locations. The technician responds to dispatches and drives to customer locations within a specified zone to deliver supplies and to install, remove, or repair lottery equipment and communication devices. This position is based in Monterey County, CA.

RESPONSIBILITIES

• Transport, install (if applicable), and maintain Brightstar equipment, replacement parts, tools, and related materials in an organized manner.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of Brightstar products.
• Troubleshoot and restore malfunctioning equipment in the field, including swapping failed components, cleaning, and minor adjustments.
• Communicate effectively with dispatchers, accurately reporting activity, arrival and departure times, problems, and resolutions.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc., and track inventory of these items.
• Provide basic training to new retailers or refresher training to retailers performing procedures incorrectly (e.g., changing paper and ribbon).
• Complete basic forms for reporting activities, equipment problems, and recommendations for procedural improvements.

BENEFITS

• Medical, dental, and vision benefits start on day one of employment.
• 12 paid holidays plus 2 floating holidays per year (new hires receive floating holidays pro‑rated).
• 3 weeks of paid vacation per year, accrued and prorated in the first year.
• 401(k) with employer match, 100% vested day one.
• Company‑paid parental leave, life insurance, short‑term disability, and long‑term disability coverage.

YOUR STAR QUALITIES

• High School Diploma or GED equivalent required.
• 1 or more years of experience in a customer service‑related position.
• 1 or more years of experience in technical repairs, IT support, PC skills, automotive, or mechanical type skills.
• Valid driver’s license with a good driving record.

PHYSICAL REQUIREMENTS

• Ability to climb a ladder and lift/carry equipment up to 50 pounds over a significant distance.
• Ability to sit and drive for prolonged periods and demonstrate dexterity when working with tools, moving parts, and electrical current.
• Willingness to work at heights (rooftop installation), in close quarters, and be exposed to inclement weather during some installations.

SUCCESS PROFILE

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

The estimated starting compensation for this role is $19.00 – $28.00 per hour, with actual pay potentially higher or lower based on background, skills, experience, and location. Non‑exempt roles may receive discretionary bonuses. Brightstar offers a comprehensive total rewards program, including health, dental, vision, life and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft protection.

Immigration sponsorship is not available for this role.

All Brightstar employees are required to complete annual information security training as assigned.