Lottery Field Service Technician

Brightstar Lottery; Bowling Green (KY); On-site; USD 34,388 - 61,408; Full time

Benefits offered by this job

Company vehicle for work use

Medical benefits on day one

12 paid holidays plus additional floating holidays

Three weeks of paid vacation

401K with employer match

Company-paid parental leave

Life, disability, and identity theft insurance

Tuition reimbursement

Job summary

Brightstar Lottery is looking for a Lottery Field Services Technician to service equipment across various retailer locations in Bowling Green, Kentucky. This role involves regular fieldwork, technical repairs, and excellent customer support.

The ideal candidate will possess a high school diploma, at least 2-3 years of customer service and technical repair experience, along with a valid driver's license. The compensation ranges from $34,388 to $61,408 annually, with various employee benefits included.

Qualifications

• 2-3 years of experience in a customer service-related position.
• 2-3 years of experience in technical repairs.
• Ability to climb a ladder and lift equipment weighing up to fifty pounds.

Responsibilities

• Service equipment at retailer locations, ensuring functionality.
• Transport, install, and maintain equipment and supplies.
• Troubleshoot malfunctioning equipment in the field.

Skills

Customer service experience

Technical repairs

Valid driver's license

Education

High school degree or GED equivalent

Job description

Location: KY Statewide, KY, US. Requisition ID: 19406.

Responsibilities

• Brightstar seeks a Lottery Field Services Technician in Louisville, KY, to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support.
• Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements.
• Must reside in proximity to the area of coverage.

Benefits

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated in the first year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

• High school degree or GED equivalent required.
• 2‑3 years of experience in a customer service‑related position.
• 2‑3 years of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Must be able to drive a 20ft box truck on occasion, CDL license NOT required.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to transport with the assistance of a colleague and lifting equipment, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Estimated starting compensation range for this role is $34,388.00 – $61,408.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non‑exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.