Lot Operations Coordinator

Cox Automotive Inc.; Orlando (FL); On-site; USD 28,000 - 41,000; Full time

Job summary

Cox Automotive Inc. in Orlando, FL seeks a collaborative Operations Associate to support onboarding, maintenance, inventory, data entry, and customer-facing activity across the lot operations.

You will coordinate with the mechanic shop, track invoices, and ensure safe, efficient daily workflows. The role emphasizes strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced environment, with opportunities for growth within the company's service and

Qualifications

• High School Diploma or equivalent preferred.
• 1–3 years of customer service experience required.
• Effective communication skills are required.
• Good problem-solving and organizational skills.
• Ability to operate general office equipment.
• Proficiency with computer software.
• Experience with data entry tasks.
• Proficiency with Excel spreadsheet programming.

Responsibilities

• Assist with new employee onboarding, including training access, system logins, and orientation support.
• Perform routine equipment inspections, cleaning, and preventative maintenance to ensure operational readiness.
• Coordinate with the mechanic shop to track and expedite repairs of company vehicles and equipment.
• Maintain accurate inventory records of operational equipment, supplies, and assets.
• Perform basic data entry into the AS 400 computer system as needed.
• Serve as a key communication link between commercial accounts, customer support, account coordinators, supervisors, and other auction personnel to support efficient lot operations.
• Answer phones, provide support to lot operations employees, and provide excellent customer support.
• Respond to customer requests for assistance and ensure timely resolution.
• Support manager in the coordination of departmental scheduling, working with temporary agencies, serving as point of contact and recording employee absences, etc.
• Review and audit temporary labor invoices from third-party vendors for accuracy and approval.
• Analyze temporary labor utilization data and provide recommendations to support operational efficiency and cost management.
• Process all lot operations department paperwork. Forward all invoices and items to be posted to the appropriate areas in a timely manner.
• Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.).
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Skills

Customer service

Data entry

Communication

Problem solving

Organizational skills

Office equipment operation

Computer software

Excel

Education

High School Diploma or equivalent

Tools

AS/400

Job description

Cox Automotive Inc. in Orlando, FL seeks a collaborative Operations Associate to support onboarding, maintenance, inventory, data entry, and customer-facing activity across the lot operations.

You will coordinate with the mechanic shop, track invoices, and ensure safe, efficient daily workflows. The role emphasizes strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced environment, with opportunities for growth within the company's service and