Loss Prevention & Customer Experience Associate

Burlington Stores; Homewood (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Associate discount

Flexible hours

Benefits package for part-time

Job summary

Burlington Stores in Homewood, IL is seeking a part-time Shortage Control Associate to help maintain a secure shopping environment while delivering outstanding customer service.

Role involves monitoring store entrances, engaging customers with a friendly greeting, and reporting theft incidents to management. The position emphasizes training others, leading by example, and upholding safety standards in a fast-paced retail setting.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations.
• Ability to stand and walk for extended periods and to visually monitor store environment.
• Ability to maintain confidentiality is required.
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co-workers.
• Excellent leadership skills that support fostering productive business relationships.

Responsibilities

• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Monitor the entrance for the entire duration of every shift to reduce opportunities for theft.
• Identify and report theft incidents and/or suspicious subject(s) to the Manager on Duty.
• Provide support in training associates on shortage reduction programs and processes.
• Create a secure environment and reduce opportunities for theft.
• Partner with store leadership to maintain safety and security standards.

Skills

Customer service

Communication

Leadership

Hospitality

Job description

Burlington Stores in Homewood, IL is seeking a part-time Shortage Control Associate to help maintain a secure shopping environment while delivering outstanding customer service.

Role involves monitoring store entrances, engaging customers with a friendly greeting, and reporting theft incidents to management. The position emphasizes training others, leading by example, and upholding safety standards in a fast-paced retail setting.