Loss Prevention & Customer Experience Associate

The TJX Companies, Inc.; Vienna (VA); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Discounts on cell phone

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. is seeking a front-line Team Member at HomeGoods in Vienna, VA to deliver exceptional customer service and uphold store standards. You will assist customers, deter theft through engagement, and support safe, smooth checkout procedures.

You will collaborate with Store Management and Loss Prevention on shrink-reduction initiatives and maintain a positive shopping environment. The position offers a starting pay range of USD 14.50 to 17.10 per hour and a comprehensive

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond to changes in direction or unexpected situations.
• Standout colleague, works well with peers and supervisors.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Deters theft through professional presence and customer engagement.
• Observes checkout procedures and communicates shrink-related concerns to management and Loss Prevention.
• Maintains partnership with Store Management and Loss Prevention to accomplish goals.
• Coordinates shrink-related activities with Store Management and supports shrink reduction programs.

Skills

Customer service

Communication

Integrity

Teamwork

Flexibility

Job description

The TJX Companies, Inc. is seeking a front-line Team Member at HomeGoods in Vienna, VA to deliver exceptional customer service and uphold store standards. You will assist customers, deter theft through engagement, and support safe, smooth checkout procedures.

You will collaborate with Store Management and Loss Prevention on shrink-reduction initiatives and maintain a positive shopping environment. The position offers a starting pay range of USD 14.50 to 17.10 per hour and a comprehensive