Loss Mitigation SPOC - Help Homeowners Keep Their Home

Guild Mortgage Company; United States; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

LTD

401(k) with employer match

Job summary

Guild Mortgage Company is seeking a Loss Mitigation Single Point of Contact (SPOC) to manage borrower interactions, explain loss mitigation options, and document communications within the servicing system.

The role entails coordinating document collection, communicating outcomes, and staying current on industry regulations to ensure compliant loss mitigation workflows for FNMA, FHLMC, USDA, FHA, and VA loans.

Qualifications

• High school diploma or equivalent; college courses or a bachelor’s degree in finance, business, or a related field preferred.
• 2+ years working in a mortgage loss mitigation role.
• Knowledge of CFPB, FCRA, TCPA, and FDCPA.
• Ability to work in a demanding role with patience and professionalism with borrowers.
• Strong interpersonal, critical-thinking, and problem-solving skills.

Responsibilities

• Serve as subject-matter-expert for assigned loan product(s) to ensure compliance by communicating with borrowers to explain loss mitigation options and how to apply for assistance.
• Communicate loss mitigation workout outcomes (approval or denial), including modifications, deferrals/partial claims, forbearance, short-sale and DIL workouts.
• Coordinate receipt of all necessary documents and notify borrowers of required documents to complete the Loss Mitigation application.
• Independently manage an assigned work queue to ensure complete, accurate, and timely communications with the borrower.
• Assist with borrower mediations, meetings, and calls; provide loss mitigation options and follow up to obtain outstanding lien or judgment information.
• Assist with internal and external audit preparations, post-audit findings to investors, and any exam activities.
• Educate successors on documentation requirements to establish successor-in-interest status.
• Review written communication prior to sending to borrowers for completeness.
• Respond to escalated borrower calls with detailed explanations of denials and approvals, calculations, and criteria.

Skills

Communication with borrowers

Documentation management

Regulatory compliance knowledge

Problem solving

Education

High School Diploma

Finance/Business degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Guild Mortgage Company is seeking a Loss Mitigation Single Point of Contact (SPOC) to manage borrower interactions, explain loss mitigation options, and document communications within the servicing system.

The role entails coordinating document collection, communicating outcomes, and staying current on industry regulations to ensure compliant loss mitigation workflows for FNMA, FHLMC, USDA, FHA, and VA loans.