Loss Mitigation SPOC: Primary Contact for Delinquent Loans

BSI Financial Services; Irving (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

401K with company matching

PTO and holidays

Casual work environment

Job summary

BSI Financial Services is seeking a Loss Mitigation Single Point of Contact (SPOC) to manage delinquent Non-QM loans 60 days past due through workout or liquidation. The role requires coordinating with borrowers, evaluating options, and ensuring regulator and investor compliance.

Ideal candidates have 6–10 years in default servicing, experience with FDA/REO processes, and strong knowledge of Regulation X. Monday–Friday schedule with opportunities in a collaborative office setting.

Qualifications

• 6–10 years of default servicing experience, with loss mitigation and workout responsibility.
• Non-QM or non-agency residential loss mitigation experience, including bank statement, asset depletion, ITIN, foreign national, and investor products.
• Working knowledge of Regulation X mortgage servicing rules and loss mitigation procedures.
• Experience in foreclosure, mediation, bankruptcy, and REO across states.
• Prior debt collection experience.
• Proficient with Microsoft Office (Excel/Word/Outlook).
• Bachelor’s degree in finance, business, real estate, or related field, or equivalent experience.

Responsibilities

• Serve as borrower’s SPOC per Regulation X continuity of contact requirements.
• Manage delinquent Non-QM loans from 60 days past due through rehabilitation or liquidation.
• Initiate contact with borrowers via calls and written solicitations and establish right party contact.
• Review information to evaluate loss mitigation options and provide recommendations.
• Assess borrower's hardship, income, and repayment ability.
• Process loss mitigation applications through intake, evaluation, decisioning, and appeal.
• Recommend and close repayment plans, forbearance, modifications, and other options.
• Prepare workout recommendations with NPV and loss severity analysis for approvals.

Skills

Borrower/Client Focus

Problem Solving/Analysis

Negotiation & Conflict Resolution

Compliance & Detail Orientation

Time Management

Clear & Concise Communication

De-escalation & Judgment

Teamwork & Independence

Multi-tasking

Organizational Skills

Discretion with Confidential Material

Resourceful & Motivated

Education

Bachelor’s degree in finance, business, real estate, or related field

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

BSI Financial Services is seeking a Loss Mitigation Single Point of Contact (SPOC) to manage delinquent Non-QM loans 60 days past due through workout or liquidation. The role requires coordinating with borrowers, evaluating options, and ensuring regulator and investor compliance.

Ideal candidates have 6–10 years in default servicing, experience with FDA/REO processes, and strong knowledge of Regulation X. Monday–Friday schedule with opportunities in a collaborative office setting.